Top CMDB/CMS Solutions from the End-User Perspective are Identified in the Latest EMA Radar Report™

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New 102-page EMA research report examines 11 industry-leading Configuration Management Database and Configuration Management System (CMDB/CMS) technologies

The 11 vendors here, both collectively and individually, provide strong indications that the CMDB/CMS revolution is alive and well.

Enterprise Management Associates (EMA), a leading IT and data management research and consulting firm, today announced the release of its newest EMA Radar Report titled, EMA Radar for CMDB/CMS Use Cases – Innovation through Diversity: Q2 2011. Created to assist IT professionals in selecting the right CMDB/CMS products, EMA has identified the leading vendors in this space based on key criteria defined by EMA VP of Research Dennis Drogseth.
The EMA CMDB/CMS Use Case Radar targets three critical use cases typical of most CMDB or CMS deployments. These are:

*Asset management and financial optimization
*Change management and change impact analysis
*Service impact management

The 11 vendors represented in the EMA Radar for CMDB/CMS span a diverse set of design points, ranging from service-desk-centric packages to more operationally focused solutions. They also serve a wide range of markets and price points, ranging from small businesses and large enterprises to service providers of various sizes and form factors.

“For years, IT has dreamed of having a cohesive and dynamic understanding not only of service interdependencies but also how trusted sources (i.e. existing and new management investments) can be used optimally to provision, monitor and retire hardware and software assets and critical business services,” said EMA VP of Research Dennis Drogseth. “The CMDB/CMS revolution remains the only viable foundation for achieving that dream. The 11 vendors here, both collectively and individually, provide strong indications that the CMDB/CMS revolution is alive and well.”

The CMDB/CMS Radar Report provides a detailed, comparative study of products from the following vendors: AccelOps, ASG Software, Axios Systems, FireScope, iET Solutions, Interlink Software, LANDesk, N(i)2 -Network Infrastructure Inventory Inc., Numara Software, ServiceNow, and SunView Software. These detailed profiles are designed for end users to easily find information on each product, with a layout design that includes:

*“At a Glance” grid for quick points of comparisons on scope, price point, analytics, automation and other features.
*A comprehensive look at standards support as it relates to CMDB/CMS deployments
*Sample RFPs to help organizations plan for CMDB/CMS evaluations across all three use cases

The result is a true buyer’s resource that allows IT adopters to assess design points and price points optimal to their unique requirements, resources and objectives.

In singling out non-platform vendors, EMA was seeking to highlight the diversity and innovation in CMDB/CMS design points as the need for real-time currency, higher levels of automation, and more optimized use-case value are accelerating CMDB/CMS evolution. EMA will be doing a follow up Radar in Q3 focused on platform-centric CMDB design points, with several of the vendors in this Radar included for points of comparison.

The complete CMDB/CMS Use Case Radar: Innovation through Diversity is available online for $795. Purchasers of this Radar Report are entitled to purchase the Q3 platform-centric Radar for 50% off.

The EMA CMDB/CMS Use Case Radar Summary is available for free.

The on-demand CMDB/CMS Use Case Radar Webinar is now available for viewing.

About the EMA Radar Report
The EMA Radar Report delivers an in-depth analysis of industry-leading vendors and vendor products, including their overall market position in comparison with other vendors. This information is laid out in an easy-to-decipher, detailed Radar Chart - which includes the composite score for each vendor – making it simple to see how vendors measure up in the market, as well as against other vendors. The EMA Radar report also provides a detailed discussion of methodology and criteria, a high-level market segment overview, a comprehensive analyst write-up on each vendor, as well as an evaluation of software products based on five key dimensions:

1. Ease of Deployment & Administration: This dimension rates vendors on start-up cost and effort, as well as ongoing operational cost and effort. Ease of Deployment is measured by scoring implementation timeframe, support, professional services, training, and auto-discovery factors. Ease of administration and automation of management are measured for the Administration component.
2. Cost Advantage: Considering licensing models, the price for a license, as well as maintenance costs, this dimension scores products on their relative price advantage when compared to others in the market. Low price, flexible licensing model, and reasonable maintenance costs are awarded the highest scores.
3. Architecture & Integration: This dimension assesses the strength and extensibility of the core architecture, as well as the ease of integration and availability of existing modules for integration with other products.
4. Functionality: This dimension assesses the features of the products on a number of important factors for the product category. Completeness of the product features, as well as ease of use is measured.
5. Vendor Strength: This dimension considers not just the vendor’s financial strength and presence in the market but also their vision, market credibility and partnerships/channels to reflect their overall strength as a supplier.

About EMA
Founded in 1996, Enterprise Management Associates (EMA) is a leading industry analyst firm that specializes in providing deep insight across the full spectrum of IT and data management technologies. EMA analysts leverage a unique combination of practical experience, insight into industry best practices, and in-depth knowledge of current and planned vendor solutions to help its clients achieve their goals. Learn more about EMA research, analysis, and consulting services for enterprise line of business users, IT professionals and IT vendors at or You can also follow EMA on Twitter at


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Raleigh Gould