(PRWEB) July 10, 2011
Vocalcom, a company specializing in Call Center and VOIP Solutions for a global clientele, is pleased to announce it has become the recipient of the 2011 TMC Labs Innovation Award from Internet Telephony magazine. Receiving prestigious awards is nothing new for Vocalcom, who are one of the most respected and honored companies for technical development, innovation, reliability and user friendly features in all their call center products.
The company currently has 17 subsidiaries across the globe, and an aggressive program now well underway to break into the North American Market. Their specialties involve automatic predictive dialers and other software solutions for call centers. There is no doubt that their technological advancements have helped to revolutionize the telemarketing and collections industry.
TMC (Technology Marketing Corporation) recognizes inventive, cutting edge technology, and a consistent dedication to maintaining the highest level of quality in products and services. They are respected contributors to the fields of communications and technology, with a combined reach of over two million unique readers every month. Internet Telephony is one of their major publications. Since their first issue in February of 1998, they have made available impartial articles and news, as well as product reviews from their TMC Labs.
The TMC Labs Innovation Award is given to companies that have become exemplars in the development of products that have had considerable impact within the industry; who have been pioneers in the invention of new and revolutionary technology.
“The Innovation Award exemplifies the best and the most unique products and services that this industry has to offer. Vocalcom has proven their commitment to quality and the further development of the IP communications industry through its software packages for call centers” stated Tom Keating, CTO and TMC Labs Founder.
“Congratulations to the entire team at Vocalcom for earning this great honor. I look forward to seeing more innovative solutions from them as they continue to contribute to the future of IP communications,” Keating added.
Vocalcom has demonstrated to the staff of TMC Labs that their predictive dialing systems and all of their other call center solutions are truly innovative in the IP Communications industry. Their automated outbound dialer software has made contributions which have resulted in significant advancement to the industry,” said Rich Tehrani, CEO, TMC. “We’re proud to reward Vocalcom’s hard work with a TMC Labs Innovation Award this year.”
Vocalcom has been a leader in the evolution of call center technology for over 10 years. More than 3500 companies spread over 41 countries rely on their software packages every day. The secret to their success, and therefore the success of their clients, is that over 25% of their staff have been engaged in the many facets of the industry, and that knowledge is important in helping Vocalcom in creating products that truly fulfill the client’s needs.
From the first flash of an idea, through all the stages (research, development, fabrication, sales and marketing, delivery, training and customer support) of the process Vocalcom is in full control. Because they are dedicated to quality, innovation, and maintaining a sensitive approach to the needs of all their call center clients, Vocalcom is proud to have received this award.