Pet Insurance Provider Trupanion Names Dr. Kerri Marshall Executive Vice President of Customer Experience

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Dr. Marshall will be responsible for continuing to improve the interaction between Trupanion and their customers.

Dr. Kerri Mashall, DVM

Dr. Kerri Marshall joins the Trupanion team.

I look forward to working with the Trupanion team to help people and their pets at the time they most need it.

Trupanion, the nation’s fastest-growing pet insurance provider, has announced the recent hire of Dr. Kerri Marshall, DVM as Executive Vice President of Customer Experience. Marshall brings over 25 years of veterinary healthcare experience to Trupanion.

Dr. Marshall, a 1985 graduate of Washington State University College of Veterinary Medicine, will be in charge of developing strategies, systems and teams to continually help improve the experience for pet owners and veterinarians for processing claims.

“Dr. Marshall’s background is a huge asset to us and we feel lucky to have her expertise to draw from,” said Darryl Rawlings, Chief Executive Officer at Trupanion. “She is also passionate about our mission of celebrating and protecting the bond that people have with their pets, making her an excellent fit for our company.”

Prior to joining Trupanion, Dr. Marshall served as the senior director of medical informatics at Banfield Pet Hospital in Portland, Ore. where she was instrumental in designing a health information system for pets called PetWare®, a program which allowed the hospital to share medical records electronically with any of the 760 Banfield hospitals.

As a licensed veterinarian, she has practiced in different veterinary hospitals in Idaho and California, including being a staff veterinarian at the University of California, Davis.

Dr. Marshall is the current President of the Association for Veterinary Informatics as well as the Co-Founder and Chair of Nanoport Technologies. She is also a member of the American Veterinary Medical Association, American Animal Hospital Association, and the American Medical Informatics Association, among other organizations.

“I have focused my career on helping improve pet health, and I know how important pet insurance is to that cause,” said Dr. Marshall. “I look forward to working with the Trupanion team to help people and their pets at the time they most need it.”

Dr. Marshall lives in Seattle with her husband, Andrew, and their four pets: Rudy Einstein, a young terrier-dachshund mix; Maya and Popo, both ten-year-old Chihuahuas; and Mona Montana, a rescued cat.

About Trupanion™
Trupanion™ pet insurance offers cat insurance and dog insurance in the United States and Canada. Trupanion™ is self-underwritten by the American Pet Insurance Company, allowing Trupanion™ to offer a simple, customizable pet insurance policy with no payout limits and 90% coverage of veterinary bills. Enrolled pets receive lifetime coverage for diagnostic tests, surgeries, and medications if they get sick or are injured, with no incident, annual or lifetime limit. Trupanion’s mission is to deliver fast, simple and user-friendly financial support to pet owners. For more information about Trupanion™, call 800-569-7913 or visit

About the North American Pet Health Insurance Association
Trupanion™ is a founding member of the North American Pet Health Insurance Association (NAPHIA). Founded in 2007, the North American Pet Health Insurance Association is committed to educating and promoting the values and benefits of quality pet health insurance to North American pet owners, the general public, and the veterinary community. As an association, we are committed to high standards and transparency in all of our actions and products. To learn more, visit the North American Pet Health Insurance Association website at


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Heather Reynolds
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