(PRWEB) July 12, 2011
RAC has once again topped the chart for customer service amongst breakdown service providers in the UK and is the top-named organisation within the ‘ Services’ sector.
The UK Customer Satisfaction Index (UKCSI), from the Institute of Customer Service, is a national measure of customer service that takes place every six months. The Institute asked 26,000 adults how well companies and organisations performed in key areas including professionalism, quality and efficiency, ease of doing business, problem solving and timeliness.
RAC achieved a higher score than any other breakdown provider and joins the elite group of customer-focussed organisations with a customer satisfaction score over 80%.
Angela Seymour-Jackson, RAC’s CEO, said: “I’m delighted – to be named the top breakdown provider in four out of the last five surveys is a fantastic achievement, and demonstrates our ability to consistently offer an outstanding service to our customers.
“Not only are we seen as the best in the breakdown industry, but also one of the top customer service organisations in the UK.
“RAC are absolutely committed to delivering excellent service to our members when they need us most, and we recognise that every journey is important. The UKCSI also reinforces the drive our colleagues have to be the best customer service professionals in the industry.”