Contactual Receives 2010 Communications Solutions Product of the Year Award

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OnDemand Contact Center v6.6 Honored for Outstanding Innovation

Contactual (http://www.contactual.com), the leading global provider of hosted customer interaction management solutions, announced today that TMC (http://www.tmcnet.com), a global, integrated media company, has named the OnDemand Contact Center a recipient of a 2010 Communications Solution Product of the Year Award.

The Contactual OnDemand Contact Center provides an alternative to the traditional approach of purchasing on-premises call center technology and hiring a team to implement and maintain it. Delivered in the software as a service (SaaS) model, the Contactual solution allows companies to immediately implement a contact center for a low subscription fee.

“Contactual was founded on the premise that software as a service and voice over IP (VoIP) would revolutionize the way companies interact with their customers and we are honored the editorial team at TMC recognizes our leadership in enabling this transformation,” said Chris Brennan, CEO and president of Contactual. “The OnDemand Contact Center provides industry leading multimedia interaction capabilities, enhanced flexibility and end-to-end real-time visibility across call center operations”, added Brennan. “With our cloud-based solution both Fortune 500 and small to mid-sized firms have experienced dramatic service level and cost improvements in their customer service, help desk, telesales and technical support environments”.

“Contactual was chosen to receive a 2010 Product of the Year Award for creating exceptional advances in managing customer communications,” said Rich Tehrani, CEO, TMC. The OnDemand Contact Center has shown benefits for its customers and provides ROI for the companies that use it. Congratulations to the entire team at Contactual. I look forward to more innovative solutions from them in the coming year.”

The Communications Solutions Product of the Year Award recognizes the vision, leadership, and thoroughness that are characteristics of the prestigious award. The most innovative products and services brought to the market from March 2009 through March 2010 were chosen as winners of the Communications Solutions Product of the Year Award.

The 2010 Communications Solutions Product of the Year Award winners are published on the INTERNET TELEPHONY and Customer Interaction Solutions websites.

About Contactual
Since 2000, Contactual has provided a better alternative to traditional call center technologies. Its patented OnDemand Contact Center is the fastest and easiest way to deploy a world class call center. The 100% SaaS-based platform provides the rich functionality of traditional on-premise contact center systems without the long implementation delays, maintenance hassles, or hidden costs.

Contactual was recently named to AlwaysOn’s “OnDemand 100” for the second year in a row, and won a 2010 Product of the Year award from Customer Interaction Solutions Magazine. Contactual is a previous AlwaysOn “Global 250” winner, a CODiE Awards finalist for Best Communications Solution and winner of the Frost & Sullivan Global Excellence in Technology Award. For more information, visit http://www.contactual.com.

About TMC
Technology Marketing Corporation (TMC) is a global, integrated media company helping clients build communities in print, in person, and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, NGN and InfoTECH Spotlight magazines. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries.

TMC is the producer of ITEXPO, the world’s largest and best-attended IP Communications event. ITEXPO West 2010 was ranked #3 on Trade Show Executive’s Fastest 50 Award List. TMC expects to accelerate ITEXPO West’s growth by bringing the show to Austin, one of the fast-growing technology hubs in the country. In addition, TMC runs multiple industry events: 4G Wireless Evolution; Smart Grid Summit; M2M Evolution; Cloud Communications Expo; SIP Tutorial; VIPeering; Business Video Expo; Regulatory 2.0 Workshop, DevCon5: The HTML5 Development Conference; CVx; Digium|Asterisk World; StartupCamp; MSPAlliance, MSPWorld and more! Visit TMC Events for a complete listing and further information. For more information about TMC, visit http://www.tmcnet.com

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Contact Author

Kimberly Odom
Contactual
(650) 292-8611
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Janet Pierret
TMC
(203) 852-6800 228
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