SolveDirect partners with bluEDGE for Best Practice Service Management Delivery

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The conversion of a company's business services to one that includes IT service management integration requires much more than just the implementation of software. It requires consulting, process optimization, training and change management to function in unison for a truly successful project implementation. SolveDirect has formed a service management alliance with bluEDGE Methodik GmbH for Switzerland. The innovative consulting company has its headquarters in Ennetbaden, Switzerland. Customers from all industries, especially in the IT and telecommunications, health care and financial services may request an individualized analysis of their business services along with a strategy for optimization, based on the SolveDirect platform -- all from a single source. Additionally, organizations will benefit from expert guidance throughout the implementation process including coaching, workshops and customer certification.

Through IT outsourcing, companies can access specific expertise. Additionally, IT outsourcing also brings new integration requirements to ensure end-to-end service processes. SolveDirect solutions fit perfectly with our methodical approach.

bluEDGE Methodik GmbH is an innovative consulting company that defines and implements state-of-the-art service management solutions through their proven methodology. This enables transparent service delivery based on flexible workflow processes where IT service providers and their customers can collaborate successfully to grow their business and reduce costs. The bluEDGE team is characterized by strong experience in project management and understands the need for solutions for companies throughout the value chain.

blueEDGE services include:

  •     Analysis of existing services and service requirements
  •     Development of implementation and optimization strategy
  •     Introduction of “Best Practice“ for architecture and methodology
  •     Delivery of “Best Practice“ through templates, data models and standards
  •     Coaching throughout implementation of necessary processes and roles
  •     Technical support through illustration tools
  •     Project management during implementation phase
  •     Initiation of a continuous improvement process
  •     Conducting of certification seminars and workshops

“The aim of the bluEDGE service method is to present a practical portable model, which covers the actual needs of the market. We have gained extensive practical experience of the service and business environment as well as of project implementation,” says Roland Koller, Member of the Board at bluEDGE. “Through IT outsourcing, companies can access specific expertise without developing it internally. Additionally, IT outsourcing also brings new integration requirements to ensure end-to-end service processes. SolveDirect’s solutions fit perfectly with our methodical approach, because the service management platform in the cloud supports the view of service management with its broad feature set and service catalog.”

“Through our partnership with bluEDGE, we can effectively extend the benefits of smart ITSM integration with a professional sparring partner”, says Britta Steele, Head of Global Marketing and Strategic Alliances, SolveDirect. “The methodological approach of bluEDGE along with the agility and scalability of the SolveDirect platform ensures that the entire service management delivery solution is tailored to the individual needs of our customers. Together SolveDirect and bluEDGE deliver measurable added value through automation and optimized processes, focusing on real-time collaboration with IT service partners. Integrated service management processes help to identify bottlenecks early and to provide optimum customer service. In addition, bluEDGE supports companies with change management, coaching and periodic audits. When it comes to service management in an outsourced environment it’s important to do the right thing and do things right.”

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About bluEDGE Methodik GmbH
bluEDGE Methodik GmbH was founded in 2009 and today counts on the support from their Service Management Alliance next to their seven employees. As an innovative consulting company bluEDGE defines and implements methodological approaches to service management solutions. With this specific methodology, companies can increase the efficiency of their service, applications and business process environments significantly. More information:

About SolveDirect
SolveDirect Service Management provides cloud-based solutions for smart IT Service Management integration. It offers international companies and IT service providers a flexible way to integrate and automate its service partners, processes and service management systems. This reduces downtime and costs and increases customer satisfaction. Well-defined workflows, a 360° view on service level agreements, real-time monitoring of targets as well as a flexible access to the service management platform from anywhere facilitates companies in optimizing their customer service and increase efficiency up to 50 percent.

SolveDirect is a global company with headquarters in Vienna, Austria and an office in Sunnyvale, California. More than 200 customers from all industries and sizes around the world use SolveDirect solutions that connect more than 270,000 end users in 68 countries.

More about SolveDirect and the service management integration solutions:


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Kathrin Vöpel

Britta K. Steele
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