Fear of crime maps hits reporting of crime says Direct Line

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More than 5.2 million (11 per cent) people have not reported a crime because they were scared it would drive away potential purchasers or renters when the incident appeared on an online police crime map (http://www.police.uk/), reveals new research from Direct Line.

o More than 5.2 million* people have not reported crimes for fear of deterring home buyers or renters since the online crime map was launched in February 2011.

o Three quarters (74 per cent) of people check online police crime maps when considering where to buy or rent.

o A quarter (24 per cent) of people would not report a crime for fear it would harm their chances of selling or renting their property.

Of those not reporting crimes, 3.9 million (75 per cent) ignored anti-social behaviour such as drug dealing or vandalism for fear of demeaning the neighbourhood. Almost half (45 per cent) of those not reporting crimes had seen vehicles stolen or vandalised near their homes. Worryingly, serious aggravated crime is also going unreported; 11 per cent of those not reporting a crime witnessed, or was a victim of, a violent assault. A further 16 per cent of those not reporting crimes were mugged, or witnessed someone being robbed on the street, near their home.

Online police crime maps are playing an increasingly important role in property purchase and rental decisions. Three quarters (74 per cent) of people would use a police online crime map to research a new home and would be deterred by high levels of reported crime. A quarter (24 per cent) of people would not report a future crime if they felt it would impact their ability to sell or rent out their property. A further 9 per cent of people would actively discourage a neighbour from reporting a crime if they felt it would impact their ability to move.

Andrew Morrell, head of Direct Line Home Insurance, said: “It is extremely worrying that we may see crimes go unreported. With a struggling housing market, home owners are concerned about doing anything that could prevent a potential property sale or rental and that can include turning a blind eye if the incident could appear later on a police crime map.

“Householders who do not report a crime may struggle to secure payment from their insurer for any losses incurred, as they will not have a crime number to reference an incident occurred.”

Along with the traumatic emotional impact of becoming a victim of crime, householders failing to report crimes to the police also suffered a financial impact as just 12 per cent recouped the financial cost of an incident from their insurer. Without a crime number many homeowners were unwilling, or unable, to secure reimbursement for any financial costs sustained.

Regional findings

Of all the regions, residents of London (14 per cent) were most concerned about the extent to which reporting a crime could impact on their ability to sell and rent their homes. Residents of the South West were the least concerned about the issue.

Table one: Regional map of unreported crimes

Region Percentage of residents that have not reported a crime for fear of it showing on a police crime map and affecting house sale or rental

London 14 per cent    
Yorkshire and Humber    13 per cent    
North West     12 per cent    
West Midlands 12 per cent    
Northern Ireland        11 per cent    
Scotland        11 per cent    
South East     11 per cent    
Wales 11 per cent    
East    8 per cent    
East Midlands 8 per cent    
North East     8 per cent    
South West     7 per cent    

Source: Direct Line Home Insurance

Notes to editors

  • Consumer Intelligence carried out an online poll of 2,685 UK adults aged 18+ on behalf of Direct Line, 6 – 11 May (5.2 million figure calculation = 10.9 per cent of 48,081,800 UK adult population = 5.2 million)

For further information please contact:

Claire Foster
PR Manager Direct Line

020 8285 8682

07900 217 264

Direct Line
Started in 1985, Direct Line became the first UK insurance company to use the telephone as its main channel of communication. It provides motor, travel and pet insurance cover alongside its range of household insurance options direct to customers by phone or on-line.

Direct Line is part of RBS Insurance, the second largest general insurer in the UK and is wholly owned by the Royal Bank of Scotland Group. Customers can find out more about Direct Line products or get a quote by calling 0845 246 3761 or visiting


Direct Line Insurance plc is authorised and regulated by the Financial Services Authority. Registered office: 3 Edridge Road, Croydon, Surrey CR9 1AG. Registered in England and Wales no. 01810801. The Financial Services Authority's Register can be accessed through



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