Consolidated Credit Counseling Services, Inc. is Recognized for Outstanding Customer Service by the International Customer Management Institute

Share Article

Consolidated Credit Counseling Services was one of four finalists at the ACCE 2011 Conference. The organization was recognized for their excellent customer service in providing credit counseling and financial education.

Consolidated Credit Counseling Services, Inc., a top national credit counseling agency and financial education provider has been recognized for its notable customer service by the International Customer Management Institute by being awarded runner-up for the Global Contact Center of the Year Gold Award in the small business category. Four Gold Award finalists were recognized for their superb customer service under separate categories of small and large organizations at the ACCE 2011 Conference & Expo held in New Orleans, LA June 15, 2011. Consolidated Credit along with three other organizations received this honorable recognition based upon four key elements: strategy and leadership, advanced technology, operational effectiveness, and focus on properly managing people.

The top four honorees were selected from 50 worldwide organizations that competed for the awards. Consolidated Credit’s Director of Operations, Brenda Horner, attended the ACCE 2011 Conference & Expo to accept the Gold Award earlier this summer on behalf of Consolidated Credit. “I am extremely proud of our diligent customer service staff that has a sincere affection for treating our clients with the utmost respect while providing them with all the proper financial education and credit counseling they need to get out of credit card debt and regain their financial independence,” said Horner, who has been managing and training Consolidated Credit’s customer service department for more than 12 years.

Consolidated Credit has helped more than 5 million Americans get out of debt and regain their financial independence through debt management plans and credit counseling and has operated on the basis that the customer comes first before anything else. “The two founding principles that I concentrate on incorporating into Consolidated Credit’s culture is building a trustworthy relationship by taking care of our customers’ needs as well as helping Americans better their quality of life through financial education and credit counseling,” said Howard Dvorkin, CPA and founder of Consolidated Credit.

About Consolidated Credit Counseling Services, Inc.:
Consolidated Credit Counseling Services, Inc., founded in 1993, is one of the nation's largest credit counseling organizations in the country and has helped over 5 million people with financial issues. Their mission is to assist families throughout the United States in ending financial crisis and solving money management problems through education and professional counseling. For more information visit

# # #

Share article on social media or email:

View article via:

Pdf Print

Contact Author

April Lewis-Parks
Consolidated Credit Counseling Services, Inc.
(954) 377-9344
Email >
Visit website