St. Helena Hospital Announces New Vice President for Patient Care Services

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St. Helena Hospital's New Vice President for Patient Care Services Will Oversee All Aspects of Patient Experience and Satisfaction.

St. Helena Hospital has appointed Nia Lendaris, RN, MS, as vice president for Patient Care Services. “Nia is well known in our region for her work in patient experience and clinical excellence in Cardiovascular Services. Her efforts have been instrumental in our becoming a national Top 100 cardiac hospital,” says Steven Herber, MD, Senior Vice President of Medical Affairs. “This is life-saving, standard-setting work, making Nia uniquely suited to implementing the hospital’s initiatives in patient experience and satisfaction.”

Lendaris will be responsible for overseeing and coordinating all aspects of patient experience, which encompasses the totality of the patient’s care, including safety, quality of care, satisfaction, and improved outcomes. Her goal is to provide patient-centered services that focus on the individual preferences and needs of the patient and family. “This is essential,” she says. “Treating everyone we encounter with respect and dignity and taking time to listen is critical to good care. Patients entrust us with their lives, and we are called to provide higher-quality care, reduce errors, and increase safety while providing a more seamless approach to delivering whole person care across the healthcare continuum.”

Since coming to St. Helena Hospital in 1985, Lendaris has taken a leadership role in numerous patient experience initiatives, including as Patient Experience Strategic Committee Member for the Martin-O’Neil Cancer Center and Coon Joint Replacement Institute. She is well known in the region as a nursing educator and patient experience advocate, and for her work managing the databases of the American College of Cardiology and Society of Thoracic Surgeons, abstracting and interpreting data to identify opportunities to improve patient care.

Lendaris completed a Bachelors of Science in Nursing from University of San Francisco in 1982, then received a Master of Science from University of California, San Francisco in 1988. She began her career in cardiac nursing at Sharp Memorial Hospital, San Diego, CA, then continued as a cardiac nurse and nursing educator at Queen of the Valley Medical Center in Napa, CA, before coming to St. Helena Hospital in 1985.

About St. Helena Hospital: With its many innovative wellness programs and other top quality health care services, including the Martin-O’Neil Cancer Center and Coon Joint Replacement Institute, St. Helena Hospital is one of the nation’s premier health care destinations. The hospital serves its local communities with comprehensive medical care, including cancer, cardiovascular and behavioral health. For more information, visit http://www.sthelenahospitals.org.

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Joshua Cowan
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