People think the software as a service (SaaS) model is all about how the software is delivered, but it's really about the customer experience.
Boston, MA (PRWEB) July 21, 2011
Buildium Co-Founder and CEO Michael Monteiro recently published "Improving Customer Service: 7 Lessons from a Startup" - a summary of his talk at the Massachusetts Technology and Leadership Council's (MTLC) SaaS Business Model Series: Improving Customer Service and the Customer Experience by Leveraging Operations.
The event featured Monteiro and other business leaders from Massachusetts based companies. Monteiro focused his talk on providing actionable advice to other startups based on lessons learned during the course of growing Buildium's base from 500 to 3700 customers in just three years.
"People think the software as a service (SaaS) model is all about how the software is delivered, but it's really about the customer experience," says Monteiro. "Companies that get it right have fiercely loyal customers. Those that don't risk becoming obsolete fast."
Monteiro notes that small changes that can yield big improvements in productivity, collaboration, and morale. "Small investments such as an electronic status board or wireless headsets can pay big dividends." Monteiro's 7 lessons can be found on Buildium's company blog.
For more information on Buildium’s online property management software visit buildium.com, contact Geoff Roberts at (888) 414-1933 extension 501, or email press(at)buildium(dot)com.
Buildium, LLC provides simple and affordable cloud property management software solutions to landlords, property managers, condominiums, and homeowner associations. Founded in 2004, today more than 3,700 customers use Buildium to manage nearly half a million units in 31 countries around the world.
The Mass Technology Leadership Council, Inc. is the only business association that addresses the critical leadership issues of innovative technology and technology-enabled companies. The organization is dedicated to fostering entrepreneurship and promoting the success of companies that develop and deploy technology across industry sectors. The Mass Technology Leadership Council conducts educational programs, hosts industry events, facilitates networking, sponsors research, advocates in favor of technology policies that promote innovation, entrepreneurship and competition, and recognizes industry-leading companies and people.
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