CareWare Systems Selected to Streamline Operations for UMW Equipment

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Southeast Asia’s leading Toyota forklift and heavy equipment distributor picks CareWare Systems to implement Sage Accpac ERP with Service Manager from Technisoft.

CareWare Systems Sdn Bhd (, Sage’s top business software reseller in Malaysia for 2010, announced today it has been selected to implement an ERP and field equipment service solution based on Sage Accpac and Technisoft Service Manager for UMW Equipment, a wholly-owned subsidiary of UMW Group.

UMW Equipment, which is the region’s leading distributor of Toyota forklifts and other heavy equipment, selected CareWare to replace its existing enterprise resource planning (ERP) system starting later this summer. The solution CareWare will implement is based on a widely accepted solution using Sage Accpac ERP and a 3rd party developed solution called Service Manager designed for companies in the heavy equipment industry.

According to Robert Tan, Managing Director of CareWare Systems, the project will require a sophisticated deployment of multiple technologies integrated into one seamless platform to provide UMW with the control and access to timely information it needs. “As the leading reseller of Toyota forklifts and heavy industrial equipment, UMW needs the ability to track sales, rental agreements and extended warranties,” notes Tan. “Sage Accpac ERP and Service Manager from Technisoft is part of a well-known field service and equipment maintenance solution with large enterprise clients all over Asia, North America and Europe.”

The heavy equipment industry faces a difficult challenge when selling expensive equipment for which it then has to track customer maintenance requests that may or may not fall under an extended warranty or may or may not be covered by a service agreement. “Having a fully integrated ERP and field service solution is a key requirement for our growth,” observes the General Manager for UMW Equipment. “To maintain profitability while growing the business, we knew we had to pick a proven solution for the heavy equipment industry. Sage Accpac’s ability to manage and track sales of Toyota forklifts and other equipment, plus provide us with the timely financial and operational reports needed to analyze our performance, will be critical to our future success.”

According to Tan, the solution deployment will happen over several phases, beginning with UMW Equipment’s headquarters then proceeding to its major branch offices throughout the country. “We are committed to the successful implementation of Sage Accpac and Technisoft Service Manager for UMW,” Tan says. “Our tradition of using the best, most flexible technology to make our customers the most competitive in their industry has been a major reason why we have become Malaysia’s leading Accpac reseller.”

About CareWare Systems
Through its partnership with Sage, CareWare Systems helps small and mid-size companies in Malaysia reach productivity levels at the top of their respective industries. CareWare represents a variety of business management software including Sage Accpac ERP, SageCRM, and Technisoft Service Manager. For companies interested in growth, profitability and superior software support, CareWare is the Sage business partner for you. For more information, please visit our website:


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Robert Tan


Sage Authorized Business Partner