Waltham, MA (PRWEB) July 18, 2011
PlanetShoes.com, a lifestyle shoe retailer committed to helping people live healthier, more eco-friendly lives, was recently awarded the ELITE rating by STELLAService for providing exceptional online customer service. ELITE status is very rare; it is only awarded to internet retailers with outstanding customer service across each phase of the online buying process.
“PlanetShoes.com is thrilled to receive this recognition,” said Phil Meynard, President of Planet, Inc. “Our carbon-free shipping option and selection of unique, earth-friendly products have always been distinguishing features of PlanetShoes.com. We’re proud to add outstanding customer service to that list.”
STELLAService is the first and only independent company to rate the customer service performance of online stores. Their professionally trained analysts evaluate over 300 elements of the online customer experience to determine a rating, including online tools; shipping, delivery and returns; and customer support.
“The online shoe category is an extremely competitive space,” said Jordy Leiser, CEO of STELLAService. “Exceptional customer service is a must-have for the retailers that want to stand out, and it's great to see PlanetShoes.com is so committed to providing a top-rate online customer experience.”
Dedicated to helping consumers make more informed online shopping decisions, STELLAService is the first and only independent provider of customer service ratings for online retailers. Using its proprietary, rigorous evaluation system, STELLAService rates thousands of retailers each year across a broad array of criteria, including usability and online tools, shipping and returns and customer support. To maintain its independence and objectivity, STELLAService pays for all products it purchases and relies on its staff of trained, full-time customer experience analysts to test the companies it evaluates. The company has been profiled in Advertising Age (“STELLAService strives to give e-tailers credibility”) and its data has been featured in outlets from The Business Insider to The Chicago Tribune. Based in New York City, the company also publishes reports and other research to help companies worldwide improve their service operations. For more information, visit http://www.STELLAService.com. Follow us on Twitter at @STELLAService.
PlanetShoes.com is an innovative lifestyle shoe retailer committed to helping people live healthier, more eco-friendly lives. The first in the industry to offer a CarbonFree Plus shipping alternative, PlanetShoes.com specializes in products that blend function, style, comfort and value with eco-ethics. The company proudly offers a wide selection of shoes, bags, and other accessories from more than 160 brands. For more information, visit http://www.planetshoes.com.
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