St George, UT (PRWEB) July 19, 2011
TCN Inc. today announced a partnership with Ontario Systems, a leading Indiana-based accounts-receivable software firm. The partnership will enable Ontario Systems clients to utilize TCN web-based telephony services that are highly-integrated with Ontario Systems accounts receivable software. This new service will be marketed to Ontario Systems clients as GCFlex, as the telephony services are on-demand and can be customized for each client.
- Outbound predictive dialing, allowing agents to speak with more consumers in less time
- Inbound IVR, enabling consumers to make agentless payments
- High-volume automated messaging, delivering “Foti-compliant” messages, easily scaling up or down to drive inbound volume to agents
- Skills-Based Routing, ensuring the right customer gets to the right agent
“The beauty of GCFlex for Ontario Systems clients will be that it’s more tightly integrated to our FACS, Artiva and Collect SAVVY™ products than third-party dialers,” said Rip Harris, Director, Product Management, for Ontario Systems. “Agents will be able to easily import and export call results, giving them more up-to-date information at their desktops.”
The partnership with TCN represents a blend of complementary skills and capabilities, said Terrel Bird, President and CEO of TCN Broadcasting. “At TCN, we’ve long focused on cutting-edge communication technology and have become widely recognized as leaders in the field, while Ontario Systems is unquestionably the market leader in accounts receivable software solutions. Together, we can offer Ontario Systems clients powerful solutions for boosting their profitability and building their business.”
TCN’s hosted interactive voice messaging and predictive dialing services can still be complemented with Ontario System’s premise-based dialer products.
As a leader in the voice broadcasting industry since 1999, TCN Broadcasting is recognized worldwide as the preeminent global provider of on-demand, end-to-end Interactive Voice Communication (IVC) solutions. Their cutting-edge communication technology has rendered expensive hardware, subscription software and crowded call centers obsolete. For additional information, visit http://www.tcnp3.com
About Ontario Systems:
Founded in 1980, Ontario Systems, LLC, is a leading provider of collection and revenue recovery and management solutions for the accounts-receivable management and healthcare industries. The company’s customers include nine of the top 10 US collection firms and the nation's top 100 hospitals and health centers. More than 55,000 representatives in more than 500 locations representing 30% of the debt placed in the United States use Ontario Systems software and services. For additional information, visit http://www.ontariosystems.com.