Voxeo Selected as a Top Vendor on “Shortlist” in Ovum’s Cloud IVR Decision Matrix

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Voxeo received the highest overall scores in technology assessment and end-user sentiment for Ovum’s Cloud IVR Decision Matrix

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Voxeo’s growing success can be attributed to its solid technology offerings, strong commitment to customers and impressive product roadmap in the area of self-service and communications

Voxeo, a leading provider of IVR and VoIP platforms and services, has been selected as a top vendor in Ovum's Cloud-based Speech Self-Service Solutions Decision Matrix report, receiving the highest overall scores in technology assessment and end-user sentiment in the recent report. Ovum designated Voxeo as one of only two vendors on the “shortlist” that enterprises should consider for cloud-based IVR (Interactive Voice Response).

The report explains: “Voxeo had the highest overall scores in the technology assessment and end-user sentiment. Its hosted IVR platform garnered the top ratings in features & capabilities, administration, and monitoring, and tied for the top scores in production support, services, and vendor strategy. Of the vendors in this Decision Matrix, Voxeo had the greatest diversity of size of customers. In addition, the company’s expansive list of complementary products and services and speech application partners that have vertical specializations means that Voxeo supports a wide array of hosted IVR platform services for enterprises of all sizes. In particular, Ovum believes Voxeo could create an ideal solution for customers that want to combine call control with hosted inbound and outbound IVR and speech applications.”

“We’ve been tracking Voxeo’s growing success in the IVR market for several years and it comes as no surprise that the vendor has been made it on the ‘shortlist’ in our Decision Matrix report,” said Daniel Hong, Lead Analyst for Customer Interaction at Ovum. “Voxeo’s growing success can be attributed to its solid technology offerings, strong commitment to customers and impressive product roadmap in the area of self-service and communications,” adds Hong.

The report explains customers’ views of Voxeo’s services: “Customers had a very positive perception of Voxeo’s hosted IVR service. When it came to product quality, the vendor had the highest end-user sentiment score. Voxeo also had the highest end-user sentiment scores in services capabilities, customer support, and ease of integration with third-party vendors.”

“Voxeo has always focused on providing our customers with outstanding products and exceptional customer service,” says Jonathan Taylor, CEO and Founder of Voxeo. “ We are honored to be included in Ovum’s Cloud-based Speech Self-Service Solutions Decision Matrix ‘shortlist’,” adds Taylor.

Ovum's Cloud-based Speech Self-Service Solutions Decision Matrix report helps businesses select a cloud-based IVR platform and cloud-based speech applications vendor. The report provides a complete overview of vendor capabilities and advises on those vendors that businesses should explore and consider. The report analyzes Voxeo’s Prophecy IVR Platform and Voxeo’s VoiceObjects application development, deployment and analysis tools. Beyond IVR, Voxeo supports Unified Communications and Self-Service application design and delivery across traditional voice, voice over IP (VoIP), video, instant messaging (IM), text messaging (SMS), social networking, mobile web, and smartphone apps.

To view the entire Ovum report: http://pages.voxeo.com/ovum-decision-matrix/

About Voxeo: Since 1999, Voxeo has continuously unlocked communications in all its forms - voice, SMS, instant messaging, Twitter and more - and we do so for more than 200,000 developers, 45,000 companies and half of the Fortune 100. Headquartered in Orlando with offices in Beijing, Cologne and London, we've torn down barriers to entry using open standards, disruptive innovation and a passion for problem solving that's fueled by a company-wide obsession with customer success. Join our conversations: http://www.voxeo.com, blogs.voxeo.com or twitter.com/voxeo

Contact:
Dan York
Voxeo Corporation
dyork(at)voxeo(dot)com
+1-321-710-9193

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