Apptical Announces Expanded Life Insurance Telephone Interview Service Hours

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New schedule offers expanded weekend and evening hours to support life insurance agents

“Since the company’s inception, Apptical has recognized that in order to spur agent adoption, Apptical solutions must be highly available in terms of low phone wait times as well as generous hours of operation.”

Apptical Corp., the leader in on-demand life insurance telephone interviews, announced today greater availability of its SoundDecisions life insurance telephone interview service. The new hours include Monday through Friday 8:30 a.m. until Midnight and Saturday and Sunday 10:00 a.m. until 8:00 p.m. Eastern Time.

The SoundDecisions teleunderwriting service includes supervised interviewers, with over 80 hours of initial training and 25-40 hours of continuing education per year, standing ready to accept incoming on-demand calls from selling life insurance agents. Also included in the service are language translation capabilities to support a wide variety of selling agents and proposed insureds.

Along with LiveApp, an electronic application product, and PURE, a life insurance rules engine, the Apptical product suite offers a powerful solution for maximizing the value of the application process. For example, a selling life insurance agent could call Apptical while at the point of sale and participate in a telephone interview to collect data from the proposed insured and receive decision guidance that will eliminate the need for the Agent to return to the client at a later date. Life Insurance Companies can leverage all or part of the Apptical product suite to streamline their work flow while investing in an effective solution for their selling agents.

Peggy Bartraw, Director of Operations at Apptical, said, "Since the company's inception, Apptical has recognized that in order to spur agent adoption, Apptical solutions must be highly available in terms of low phone wait times as well as generous hours of operation." By extending the operating hours, Apptical is setting the standard for on-demand inbound point of sale telephone interviews.

With an unparalleled commitment to its clients and their selling agents, Apptical provides management during all operating hours to support its telephone interviewers and the selling agents who rely on them. The Apptical SoundDecisions service offers life insurance company home office underwriters a portal available 24x7 to view and listen to interview results moments after an interview is complete. With a formidable development team and a commitment to reinvest a full 25% of profit into innovative technology, Apptical continues to deliver an ever increasing array of solutions that help selling agents sell more appropriate and profitable products to their customers. This culture of innovation empowers Life Insurance companies that align with Apptical to solve unique problems and gain a competitive advantage over their competition.

About Apptical

Apptical is the leading provider of on-demand, inbound, point of sale life insurance telephone interviews, electronic applications and rules engine solutions. LiveApp, SoundDecisions, and PURE serve clients across the United States and Canada. For more information visit http://www.apptical.com.

Media Contact
Alison Douglas
Apptical Corp.
pr(at)apptical(dot)com

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Alison Douglas
Apptical
305-351-1791
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