Our aim is to continue to bring power and flexibility through ITSM to IT organizations around the world.
San Jose, CA (PRWEB) July 19, 2011
Bluehawk Networks is pleased to announce the latest INSITE Service Manager 3.7 at FOSE 2011 this week. This new release allows IT departments to be more proactive and scales for large enterprise IT centers. Technicians can collaborate on incidents and problems in real-time; quickening the time to resolution without unnecessary searches. Using the security/sharing model, technicians and managers only see what they need to see. INSITE Service Desk is the only ITIL v3.1 certified, SaaS solution that runs natively on Salesforce’s Force.com platform, the #1 cloud platform.
“This latest certification from PinkVERIFY further demonstrates our commitment to ITIL best practices,” says Dave Saunders, Vice President of Engineering for Bluehawk Networks. “Managing the assets in any IT organization is a big task and it only makes sense to do so with proven best practices. Our aim is to continue to bring power and flexibility through ITSM to IT organizations around the world. We’re proud to continue to be the only ITIL certified IT service management tool on Salesforce.com.”
INSITE Service Manager 3.7 comes with ITIL certification which runs native on Salesforce’s force.com platform. This PinkVERIFY certification for the CMDB portion of INSITE adds to the existing list of certifications which includes the ITIL processes for incident, problem, and change management.
The INSITE suite provides the enterprise process rules that can be built using a workflow and approval engine, automatically assigning tasks to technicians or requiring approvals from management. Including incident, problem, change, release, configuration, service catalog, service portfolio and knowledge management processes INSITE is the most comprehensive ITSM solution on the force.com platform. INSITE’s customer portal includes a steam-lined, full-featured service catalog, knowledge base, and incident request portal, with a number of enhancements including suggesting relevant knowledge during incident creation.
Bluehawk Networks is attending FOSE 2011 this where where they are also a Cloudcamp sponsor. Attendees seeking additional information and answers about cloud computing and ITIL-certified IT Service Management (ITSM) solutions can find further information by visiting the Bluehawk Networks booth 1339.
About Bluehawk Networks
Bluehawk Networks is a next-generation IT Service Management company with patent pending technology to provide SMB and F1000 customers with the ability to build, provision and manage IT infrastructures that include cloud-based resources as well as traditional IT assets. The company provides this through a combination of technology and service offerings: INSITE(r) Service Desk, the first and only cloud-based, ITIL v3-certified ITSM solution running natively on Salesforce. INSITE Cloud, a hardware fault-tolerant cloud platform for virtualized services. Bluehawk Services for a full range of managed services to enhance and support the internal IT management for customers.
Bluehawk Networks is headquartered in San Jose, CA. For more information, visit http://www.bluehawknetworks.com or visit us on Facebook, LinkedIn or Twitter.