Having real-time visibility into project profitability, resource utilization and resource forecasting will ensure that we can stay on top of current projects.
- Israel Labadie, Operations Manager of LOEM
Oakville, ON (PRWEB) July 20, 2011
PROMYS, a leader in enterprise business software for IT Solution providers, announced that it has been awarded a contract by LOEM Consultation Inc, a rapidly expanding regional IT Solution provider specializing in Contact Centre optimization solutions. PROMYS’s business software was selected in order to provide the business software infrastructure required to support LOEM Consultation’s growth, as well as to provide management with real-time visibility into profitability, resource utilization and customer satisfaction.
“We were wasting a lot of time double entering information into spreadsheets, and even if the spreadsheet data was correct it was always out of date,” said Israel Labadie, Operations Manager of LOEM. “We had separate spreadsheets for Quotes, Projects and Resources, and subsequently were had to manually calculate Project profitability and Resource Utilization and it was almost impossible for us to get any useful advance visibility for planning purposes. Once we saw the PROMYS software we realized that not only would all of our spreadsheets be replaced with a single enterprise solution and eliminate the need for re-keying data, but that all of the information that we were manually populating those spreadsheets with, would now be updated and accessible on a real-time on demand basis.”
“Having real-time visibility into project profitability, resource utilization and resource forecasting will ensure that we can stay on top of current projects, both from a customer satisfaction and project profitability perspective, as well as better plan for future projects.”
John Breakey, CEO of PROMYS agrees, “If you look at the most profitable IT Solution providers, they’re the ones that squeeze more profit from their Services on a consistent basis. In order to do that you need real time visibility into all operational aspects of your company’s business so that you can make better decisions regarding resource allocation. PROMYS provides that visibility and our customers with a competitive advantage.”
About LOEM Consultation Inc.
With over 30 years of experience, LOEM specializes in contact centre optimization solutions. From managing and optimization internal processes to optimizing the use of contact center optimization tools.
For further information on LOEM Consultation, please visit http://www.loemconsultation.com, or call 450-646-2010.
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