Preparing for our Utilities’ Future Staffing Needs – Customer Relations Roundtable

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MEA is offering an invaluable opportunity to interact with peer groups at the September 14-16 Customer Relations Roundtable in Indianapolis, Ind. Jeff Drahota, manager, customer service center for Black Hills Energy, “really appreciates [this opportunity for] discussing common challenges and opportunities among fellow Utility Contact Centers”.

[Last year} I attended my first MEA Customer Relations Roundtable as a speaker. I was very impressed with the entire event.

MEA is offering an invaluable opportunity to interact with peer groups at the September 14-16 Customer Relations Roundtable in Indianapolis, Ind. Jeff Drahota, manager, customer service center for Black Hills Energy, “really appreciates [this opportunity for] discussing common challenges and opportunities among fellow Utility Contact Centers”.

This year Lars Larsen, channel integration & design from WE Energies will be discussing the future of communicating with members. Other topics will include:

  •     Staffing Exceptional Call Centers, Developing and Investing for Your Future
  •     Flexible Staffing Choices
  •     Outsourcing Best Practices
  •     Partnerships with Community Colleges and more

Past attendees really appreciate the knowledge and networks gained at this event. “[Last year} I attended my first MEA Customer Relations Roundtable as a speaker. I was very impressed with the entire event. I did not know what to expect, but I walked away with some outstanding takeaways along a variety of topics and the event had great Midwest-based information, says Gary Loop, operations manager, customer contact centers for WE Energies. Loop continues, “The group size was very intimate, which allowed for a more refined dialogue. The attendees/committee was very welcoming, which made for an all-around outstanding experience. I will definitely be attending more MEA roundtables in the future.”

For more information or to register visit http://www.midwestenergy.org or contact Cecilia Luck at (651) 289-9600 x118.

About MEA:
MEA serves the people that deliver electricity and natural gas to homes and business. MEA (Midwest ENERGY Association) was founded as a trade association over 100 years ago by distribution utilities, whose vision was to improve safety and efficiency. Today, utility companies around the globe benefit from MEA's industry learning seminars, operations summits, and other events. Members collaborated to develop EnergyU, the world's premier online training and testing system for gas and electric distribution utilities.

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Cecilia Luck
Midwest ENERGY Association
(651) 289-9600 x118
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