American Support to Unveil New Field Services Division at The Independent Show

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American Support, powered by CSG Systems, expands its range of products to include field services through its new American Field Support division.

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Our current and future clients can count on American Support to handle all their back office needs, from billing to customer and technical support to telesales and now field services.

American Support, powered by CSG Systems, has created a new division, American Field Support, to offer field services to cable providers nationwide.

American Field Support will provide customer installs, disconnects, box retrievals, underground cable installation and network construction, among other services. The new division rounds out the company’s product offerings, making American Support a complete provider of back-office services to the cable industry.

“This is the latest evolution of our company as we continue to find ways to offer the products and services our clients are asking for to help make them more efficient and boost their revenue,” said American Support President and CEO Matt Zemon. “Our current and future clients can count on American Support to handle all their back office needs, from billing to customer and technical support to telesales and now field services.”

American Field Support is headed by Sandy Savine, who has more than 25 years of experience working in the cable industry and 13 years experience managing installation and construction operations.

American Support will unveil the new division during the National Cable Television Cooperative’s The Independent Show held July 24 through 27 in San Francisco. For more information, please stop by American Support’s booth or visit the American Field Support website.

About American Support

American Support is the nation’s only complete provider of back-office services to the cable industry. The Chapel Hill, N.C.-based company providing billing services, technical and customer support, provisioning and monitoring, field support and inbound and outbound telesales to more than 400 cable franchises.

American Support strives to help video, voice and data companies succeed by operating efficiently, consistently and with excellent customer service, making life better for its clients, employees, investors and families, while supporting its country.

In June of this year, American Support acquired Evergreen Sales & Marketing. Evergreen has been exclusively serving the cable television and telecommunications Industry with outbound and inbound call center services since 1989. Evergreen has extensive experience experience having worked with nearly all major MSOs and across all product platforms: video, high-speed Internet, digital telephone and other advanced services. Evergreen is certified by the American Teleservices Association Self Regulatory Association (ATA-SRO).

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