Benefit Software Inc.’s Three-Year Study of Printed Benefit Statements Validates Importance of Streamlined Production and Delivery Processes

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Results from annual client satisfaction surveys give high marks for project management, seamless production, accuracy, and timely delivery of statement projects.

We are pleased that our clients have validated our market-driven, customer-centric approach. Customer feedback is—and has always been—invaluable as we continually refine and streamline all facets leading to delivery of an exceptional product.

Benefit Software Inc. (http://www.bsiweb.com), a leading Software as a Service (SaaS) provider of online employee benefits administration, employee self-service enrollment, and benefits communication solutions, today announces that 95 percent of clients surveyed over a three-year period were very satisfied with their outsourced printed Benefit or Total Compensation Statements. Clients gave exceptionally high marks for project management, level of service, production quality, and on-time delivery of the finished product.

Benefit Software Inc. produces Total Compensation, Total Rewards, and Benefit Statements for more than 200 organizations employing more than 150,000 employees. The annual survey, which was conducted in 2008, 2009, and 2010, asked clients to rate key aspects in the completion of their Statement projects. The aggregate results revealed the following:

  • 96 percent reported that they were kept well informed during the project
  • 9 out of 10 clients reported that they received timely and accurate drafts of the statements
  • 99 percent reported being pleased with the look of their statements
  • 9 out of 10 clients agreed that the printed statements were completed within a manageable and reasonable timeline
  • 9 out of 10 clients said that the statements were delivered on time and packaged as requested
  • 97 percent reported that the project manager was responsive and knowledgeable

“Conceptually, most employers understand the correlation between Total Rewards communications that incorporate personalized employee compensation and benefits facts and the impact this information has on increasing employee satisfaction, performance, and loyalty. However, as demonstrated by our survey results, effective communication is in the details—the level of customer service and precision that attends all phases of the process, from design to delivery,” says William Smith, Vice President of Sales at Benefit Software Inc. “We are pleased that our clients have validated our market-driven, customer-centric approach. Customer feedback is—and has always been—invaluable as we continually refine and streamline all facets leading to delivery of an exceptional product. Our ongoing commitment is to deliver high-quality Statements that clearly and effectively communicate critical compensation and benefits information, increasing employee loyalty and retention and, as a result, improving organizational performance.”

For more information on the role of Total Rewards communications in meeting organizational objectives, download the Benefit Software Inc. National Trend Report, Changing Times Require a Sharper Focus on Total Rewards Statements: Spotlight on Employee Loyalty as Employers Plan and Prepare for PPACA.

About Benefit Software Inc.
Benefit Software Inc. (BSI) is a leading Software as a Service (SaaS) provider of highly effective employee benefits enrollment and communication solutions. In addition to developing and hosting Fringe Facts® Online, a leading Best-of-Breed online enrollment service, the company publishes PC software applications that allow organizations to internally develop employee Total Rewards, Total Compensation, or Benefit Statements. BSI also offers outsourced printed Total Rewards, Total Compensation, or Benefit Statement services through its Professional Services team. The dedicated staff at BSI have backgrounds in human resources, employee benefits, insurance, finance, program development, software support, and training. Incorporated in 1978, the company has helped more than 5,000 customers find solutions to their employee benefits communication problems. The company continues to develop new benefits communication solutions for employers and insurance professionals. For more information, visit http://www.bsiweb.com or e-mail sales(at)bsiweb(dot)com.

Fringe Facts is a registered trademark of Benefit Software Inc.

For editorial information, contact:
Michele Rubin
Senior Account Manager
BackBone, Inc.
860-887-5589
micheler(at)backboneinc(dot)com
http://www.backboneinc.com

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MICHELE RUBIN