Redwood City, CA (PRWEB) July 22, 2011
Contactual (http://www.contactual.com), the leading global provider of hosted customer interaction management solutions, announced today that TMC (http://www.tmcnet.com) has named the OnDemand Contact Center as a recipient of the 2011 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions, the leading publication in the CRM, call center and teleservices industries since 1982.
“Cloud computing continues to usher in tremendous innovation and benefits to customer-facing organizations of all sizes. The Contactual solution provides our customers with industry leading multimedia interaction capabilities, increased flexibility and real-time visibility across their contact center operations”, said Chris Brennan, CEO and president of Contactual. “Our patented technology platform and unique approach to service delivery dramatically simplifies the process of providing exceptional customer service, and we are honored to receive this prestigious award from TMC" added Brennan.
The Contactual solution provides rapid time to value and allows customer-facing organizations to break their long standing dependency on specialized hardware and software. Delivered in the software-as-a-service model, the OnDemand Contact Center augments existing communications infrastructures or can be deployed as an alternative to standalone on-premise call center technology.
The 2011 IP Contact Center Technology Pioneer Award recognizes companies that have produced an innovative, successful IP contact center product or service.
“Technology is critical to the success of any call center. This award program acknowledges the achievers in the advancement of call center technology and distinguishes the best in the IP contact center technology,” said Rich Tehrani, CEO, TMC.
“TMC is pleased to honor Contactual with an IP Contact Center Technology Pioneer Award for bringing superior, groundbreaking technologies to market while providing high quality and advanced applications,” continued Tehrani.
Winners of the IP Contact Center Technology Pioneer Award are highlighted in the July, 2011 issue of Customer Interaction Solutions magazine.
Since 2000, Contactual has provided a better alternative to traditional call center technologies. Its patented OnDemand Contact Center is the fastest and easiest way to deploy a world class call center. The 100% SaaS-based platform provides the rich functionality of traditional on-premise contact center systems without the long implementation delays, maintenance hassles, or hidden costs.
Contactual was recently named to AlwaysOn’s “OnDemand 100” for the second year in a row, and won a 2010 Communications Solutions Product of the Year award. Contactual is a previous AlwaysOn “Global 250” winner, a CODiE Awards finalist for Best Communications Solution and winner of the Frost & Sullivan Global Excellence in Technology Award. For more information, visit http://www.contactual.com.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.cismag.com.
Technology Marketing Corporation (TMC) is a global, integrated media company helping clients build communities in print, in person, and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, NGN and InfoTECH Spotlight magazines. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries.
TMC is the producer of ITEXPO, the world’s largest and best-attended IP Communications event. ITEXPO West 2010 was ranked #3 on Trade Show Executive’s Fastest 50 Award List. TMC expects to accelerate ITEXPO West’s growth by bringing the show to Austin, one of the fast-growing technology hubs in the country. In addition, TMC runs multiple industry events: 4G Wireless Evolution; Smart Grid Summit; M2M Evolution; Cloud Communications Expo; SIP Tutorial; VIPeering; Business Video Expo; Regulatory 2.0 Workshop, DevCon5: The HTML5 Development Conference; CVx; Digium|Asterisk World; StartupCamp; MSPAlliance, MSPWorld and more! Visit TMC Events for a complete listing and further information. For more information about TMC, visit http://www.tmcnet.com.