Ultimately we listen. By taking on board our customer feedback we continuously evolve and develop the service offering and enhance customer experience.
(PRWEB UK) 23 July 2011
IronmongeryDirect, the UK's largest online and mail order supplier of ironmongery products to the trade, has announced significant and continued growth in its half year results, as it reports turnover up 25% to £7.1million compared with £5.7million for the same period in 2010. In addition, online turnover continued to grow significantly by 48% on last year.
IronmongeryDirect's managing director, Wayne Lysaght-Mason, comments; "This is a fantastic achievement and one which the whole company should be proud of. There is no doubt that this has been a tough time for the building industry but by offering customers expertise, fast service and a huge choice has helped to answer demand and ensured customers continue to call on us for the next project."
As part of the company's growth strategy IronmongeryDirect has invested over £1million in its operations and will be moving to new premises with capacity expected to be double that of its current footprint. Wayne Lysaght-Mason adds; "We are growing in more ways than one. The move to new premises means scope to accommodate considerable increase of product lines providing more choice and convenience, yet also allows us to continue to improve on operating efficiencies and order fulfillment to maintain our position in the industry as one of the fastest next day delivery services."
IronmongeryDirect prides itself in its award winning customer service offering and attributes a lot of its success to this passion for delivering excellence, Wayne Lysaght-Mason provides further insight; "Ultimately we listen. By taking on board our customer feedback we continuously evolve and develop the service offering and enhance customer experience. We offer choice of product and service; we supply what they want, when they want it."
IronmongeryDirect continues to recruit an impressive 800 new customers per week. Offering expert knowledge and technical support, it currently stocks over 11,500 products for same day dispatch, and customers can order through its catalogue, or via telephone, fax, email or its website.
The supplier's next working day delivery promise on orders placed by 7:30pm is free on all orders over £45, regardless of package weight. All orders are backed by the famous "No Quibble" guarantee; if products are ordered and subsequently not needed, they can be returned within 30 days and refunded.