We see this partnership as a strategic advantage for both organizations to bring UC and Collaboration products and services to a broader mix of inbound, outbound, and blended contact centers.
Charlottesville, VA (PRWEB) July 25, 2011
Today Inova Solutions announced a new reseller partnership with Nexus IS, Inc. As a certified Inova Solutions reseller, Nexus is increasing the Inova Solutions footprint and bringing Inova’s call center solutions to a wider array of customers.
Nexus is reselling Inova Solutions’ full call center reporting product suite, which starts with Inova LightLink® middleware. LightLink hooks into the center’s automatic call distributor and other internal databases to extract data and prepare it for display. Data is then intelligently displayed on Inova Solutions’ product suite which includes call center digital signage, LED wallboards, agent desktop applications, and custom web dashboards.
“We’re thrilled to have Nexus as an Inova Solutions reseller,” said Inova Solutions’ CEO Pete Sisti. “The expertise Nexus has with end-to-end solutions in the call center industry combined with our shared approaches to working collaboratively with customers makes for a perfectly aligned partnership.”
“Using our exclusive NexSteps approach, Nexus starts each customer engagement with a thorough analysis of the customer’s unique business needs. We’re always looking for strong technology manufacturers to partner with to creative innovative solutions for our customers,” said Steven Reese, Nexus Senior Director of Solutions Management. “Adding Inova Solutions to our already robust UC and Collaboration partner ecosystem gives our customers even more flexibility.”
Nexus has extensive experience in network integration and is dedicated to enabling organizations to “Connect, Collaborate and Create” which aligns with Inova Solutions’ mission to enable contact centers to enhance customer service through instant awareness and informed action.
“We see this partnership as a strategic advantage for both organizations to bring UC and Collaboration products and services to a broader mix of inbound, outbound, and blended contact centers,” said Sisti.
Nexus and Inova Solutions look forward to maintaining a strategic, long-term relationship and bringing the call center industry superior products and services.
About Nexus IS, Inc.
Based in Valencia, CA, Nexus IS, Inc. leverages its extensive experience and expertise to enable organizations to connect to their customers, collaborate to achieve their vision, and create innovative ways to solve business problems. We do this by providing expertise in end-to-end technology solutions based on five distinct, yet complementary practices: Collaboration, Data Center, Borderless Networks, Business Video, and Managed Services. Nexus partners with industry leaders including Cisco, EMC, VMware, NetApp, Citrix, Microsoft, and NEC to ensure its customers are provided the most comprehensive and competitive solutions. Nexus serves the private sector, from small business to the Fortune 500; and the public sector including local, state, and federal government. Additionally, Nexus has highly specialized vertical market practices including education, retail, hospitality, and healthcare where it has developed proprietary applications that turn unified communication into clinical workflow solutions. For additional information, please visit http://www.nexusis.com.
About Inova Solutions
Inova Solutions is a leading provider of communication solutions that help schools and universities, transit facilities, hospitals, call centers and others communicate vital, real-time information. For more information, visit http://www.inovasolutions.com/call-center-reporting.
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