Customer experience is what drives Codero to continually improve not only Server Portal v2, but every piece of software we develop and integrate.
Lenexa, KS (PRWEB) July 26, 2011
Doing business with Codero is easier than ever thanks to enhancements the company made to its online portal including a new and improved dashboard. The provider of optimized infrastructure created the Codero Server Portal v2 to be a one-stop place for customers to manage their hosting accounts and give them exclusive access to information related to Codero’s products and services. The tool is still receiving positive feedback from customers six months after its release and Codero continues to refine it to make it even better.
Codero first revamped its global customer portal in November, 2010 to enhance the customer experience. Over the last few months, the Codero Development team listened to customer suggestions and relied upon more feedback to make even more improvements. Below is a highlight of some of the major changes just released:
- Improved Dashboard. The new dashboard redesign increases overall usability, design and navigation. It makes it easier to find messages, tickets, invoices and services to manage Codero accounts from a single web page. Visibility to bandwidth usage is even more immediate and a Twitter feed has been included.
- New SMS Service Notifications. Customers can sign up with the new SMS service to receive service notifications in the event of an emergency. There are now three methods to receive emergency alerts: SMS, email or instant messenger. Customers can also follow @CODERONOC for service-related Codero messages.
- Revamped Payment Method. Managing payment options has been streamlined for simplicity with more functionality. The functionality to edit existing payment methods and delete outdated payment information is now available.
- DNS Management Improvements. The entire DNS Management section was rewritten to provide bulk modifications of DNS records through the online portal. We have also extended the functionality to provide support for long data records, such as Domain Keys, and IPv6 in preparation for the IPv6 roll out at Codero.
Nicholas Gaugler, Vice President of Development and Engineering at Codero, said, “Customer experience is what drives Codero to continually improve not only Server Portal v2, but every piece of software we develop and integrate. We want to encourage engagement so we can personally help our customers succeed with their hosting solutions. We will continue to deliver additional features and functional enhancements to Server Portal v2 to make it even more valuable for Codero customers.”
In the coming months, Codero will have new functionality on the service page. The enhancement will give customers the ability to see available upgrades and downgrades to their existing packages and schedule those changes, during a maintenance window of their choice, directly from Server Portal v2.
A leading provider of optimized infrastructure, Codero creates flexible and scalable environments using dedicated, managed and cloud hosting. All Codero services and products are backed by SAS 70 Type II secure data centers, live 24/7/365 U.S.-based support and a seasoned staff with international experience in the hosting business for over 15 years. An industry innovator, Codero has a customer loyalty Rewards Program and offers green hosting from the Phoenix, Arizona data center and four points of presence. For more information about Codero, please visit http://www.codero.com.