This proactive, Business Service Management solution closes the loop in helping ensure that service levels meet business commitments and customer quality and availability expectations of mission-critical environments
Plano, TX (PRWEB) July 25, 2011
TDi Technologies, the leader in Information Technology Foundation Management (ITFM), today announced that it has joined BMC Software’s Technology Alliance Program to provide the industry’s first, end-to-end Business Service Management (BSM) Solution.
TDi Technologies’ ITFM solution integrated with BMC’s Remedy IT Service Management Suite (ITSM) will deliver the first end-to-end IT Business Service Management (BSM) offering available on the market. The integrated offering doesn’t simply focus on the technical aspects of monitoring, alerting and remediation, but links it to the impact on the business.
“By integrating with BMC’s Remedy ITSM suite, TDi Technologies’ ITFM solution will detect, analyze and then deliver critical event information directly to Remedy for problem ticket generation, notification and remediation,” said Pam Johnson, director of Solutions Markteting at TDi Technologies. “The combination closes the loop and enables a complete, end-to-end IT solution for Business Service Management.”
This capability reduces the time it takes to provide system administrators or network engineers the relevant information needed to accelerate the service restoration process – reducing the cost of incidents.
The non-intrusive, complex event-processing engine, available as part of the IT Foundation Management solution from TDi Technologies, shrinks the time it takes to identify a problem. Identification and alerting occurs in real-time so that remediation can begin immediately – minimizing the impact to the customer and to the business.
The real-time nature of IT Foundation Management is key. Many issues cannot wait for 15 minutes (common in traditional approaches) before an alert is generated. Root cause analysis demands that issues be placed within context instantaneously. To effectively solve problems, the IT infrastructure needs to be monitored in real-time. IT Foundation Management solves this problem.
IT Foundation Management captures all of the data needed to solve IT infrastructure problems – in real time, by collecting data from the IT infrastructure at its foundational level (privileged interfaces) on up. With IT Foundation Management, the work of identifying foundational issues, isolating them, determining root causes, and then performing remediation are supported directly within a single application, through a single window. Once the issue is resolved and the problem ticket closed, Remedy will then track overall incident response times and service desk performance against SLAs.
"This proactive, Business Service Management solution closes the loop in helping ensure that service levels meet business commitments and customer quality and availability expectations of mission-critical environments," said Terry Schurter, VP of Marketing at TDi Technologies.
About TDi Technologies
TDi Technologies is the leader in IT Foundation Management, delivering IT Foundation Management solutions to a global customer base with key verticals including Financial Services, Telecommunications, Utilities, Healthcare, and Government. The company’s solutions help customers reduce operating costs, meet foundational compliance requirements, secure the IT foundation, and improve IT Service delivery. TDi Technologies is the first solution provider to offer a unified system of operation and management over the IT foundation. The company’s patented technology provides automation, optimization, control and management capabilities that dramatically improve the ability of IT to meet the demands of the business. For more information, visit http://www.tditechnologies.com.