Digital Screenmedia Association Releases Digital Signage ROI Calculator to Members

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DSA (, a non-profit trade association, has released a digital signage return on investment (ROI) calculator to members for review and comment.

The Digital Screenmedia Association ( has released a first version of the DSA ROI Calculator to its members for review and comment.

“Return on investment is a critical factor in the planning and measurement of digital screen media networks. Understanding the costs and benefits in a comprehensive way lends tremendous clarity to the process,” said Matt Schmitt, president of Reflect Systems and chair of the DSA ROI Task Force.

DSA’s task force on ROI was formed with the goal of providing an ROI framework to be created and maintained by a cross-functional team comprising industry analysts and consultants, vendors and association members that represent end-users.

ROI considerations contemplated and included in the ROI calculator model include:

  • Type of venue
  • Goals of the network (sales lift, customer experience, advertising, training and cost savings)
  • Scope (number of locations, number of displays per location)
  • Content strategy
  • Costs for capital investments and operating expenses

The ROI Task Force gathered data from respective organizations and industry sources, discussed the scope and the approach to be used in the ROI framework, and have planned for future updates to be more inclusive of all the types of screen media applications, such as interactive kiosks and mobile devices. The first version (marked as a beta model) is intended to provide DSA members with a working tool to be useful right away, while also providing a way to give DSA feedback, questions and suggestions for improvements.

Based on feedback on the first versions of the ROI tool, which is spreadsheet-based, DSA will likely begin to develop an online version. DSA also plans to release a publication in the fall which will serve as a primer to digital signage ROI as well as a step-by-step guide on how to use the tool.

“As the team leader for the DSA ROI Task Force, I’ve been excited to work on such a rewarding project. There is no doubt it's a challenging endeavor – not because ROI is difficult to explain, but because there are various types of digital screen media deployments and business models, as well as a number of factors that influence the expenditures and benefits,” said Schmitt. “I'm confident that, with the collaboration of committee members, their respective organizations, the DSA and association members, we're off to a good start in providing valuable tools for the benefit of our entire industry.”

The DSA ROI Calculator is available immediately to DSA members. To learn more about membership in DSA, go to

About the Digital Screenmedia Association
The Digital Screenmedia Association (DSA) is the largest non-profit trade organization representing companies that provide a broad range of customer engagement technologies and services, which includes digital signage, self service kiosks and mobile solutions. The DSA's mission is to advance the growth and awareness of customer engagement technologies through advocacy, education and networking. To learn more, go to

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Matt Schmitt, ROI Task Force Chair

David Drain, Executive Director
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