Travel Rental Network Introduces Vacation Rental Inquiry Management System

Share Article

Montreal-based vacation rental company Travel Rental Network recently announced the introduction of a new service whereby the company’s trained, multi-lingual reservations department will answer all of the email and telephone rental inquiries property owners receive on the owner’s behalf. Travel Rental Network believes this new service will not only free up time for busy owners, but will also increase their inquiry-to-booking conversion ratio by ensuring that travelers receive prompt and professional responses to all inquiries in their own language. Owners will also have access to a dashboard with detailed analytics relating inquiry and booking information, helping them better determine the ROI on their marketing efforts.

Responding to inquiries can be one of the most time-consuming tasks vacation rental owners face, but Montreal-based Travel Rental Network believes it has a solution in place for busy owners that don’t have the time to handle inquiries themselves. The Montreal-based vacation rental company is introducing an inquiry management system that will essentially give owners access to a professional, multi-lingual reservations department that will respond to traveler inquiries on their behalf.

“For owners that work full-time, are going on vacation, or for whatever reason just don’t have the time in their busy lives to respond to the hundred-plus inquiries they receive a month, this is the perfect solution” says COO Daniel Bakerman. “Now, they can rest assured that their inquiries are going to be responded to promptly, professionally, and in the preferred language of the traveler, all of which makes the difference between booking a rental or not, especially since our reservation specialists are trained in essentially closing the sale for the owner.”

According to Travel Rental Network, the new system will not only free up property owners’ time and improve their inquiry-to-booking conversion ratio, but will also provide them with more detailed information regarding their marketing, since owners will have access to a dashboard providing analytics and statistics relating how their different websites are performing for each of the rentals they own or manage.
“Now, owners can know exactly where their telephone and email inquiries are coming from, and which ones are converting into rentals,” says Bakerman. “That kind of marketing research can prove essential to owners when determining how best to allocate their marketing budget for the year.”

The company insists that while travelers are only sent over to the owner once they’re ready to book, the owner is still free to speak to the traveler for screening purposes. Furthermore, the owner will work with their reservation specialist to ensure that the specialist is aware of all the details regarding the property and the terms and condition of the rental.

“We really do everything we can to ensure that the inquiries convert,” says Bakerman, “especially since the fees for this service are based on commission only. Owners really appreciate that we have every incentive to maximize their bookings, which is why the response to this service has been so fantastic thus far.”

Founded in 2008, Travel Rental Network provides travelers and travel agents with a searchable database of thousands of beautiful and affordable hand-picked vacation rental properties around the world. One of the fastest growing vacation rental providers, Travel Rental Network’s staff of former travel agents, travel marketing specialists, real estate agents and property management experts pride themselves on industry-leading customer care and expertise.

# # #

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Joe Schwimmer
Email >