Contactual Continues Rapid Growth Trend with Impressive Q2 Results

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New Customer Wins and Record Setting Installed Base Additions Fuel Continued Revenue Acceleration

This quarter we experienced significantly higher than market growth rates.

Contactual (http://www.contactual.com), the leading global provider of hosted customer interaction management solutions, announced today another consecutive quarter of dramatic growth. This continued rate of revenue acceleration is another proof point of the rapid adoption of cloud-based contact center solutions and Contactual’s leadership position in enabling this transformation.

“The continuation of our growth trend through the second quarter demonstrates the attractiveness and value of not only our solutions, but also our unique distribution model that is capitalizing on the increased demand for cloud-based solutions to simplify customer interaction management,” said Chris Brennan, president and CEO of Contactual. “This quarter we experienced significantly higher than market growth rates in our direct channel. Combined with the rapid increase reported earlier in our indirect channels, more and more organizations are improving customer satisfaction, increasing retention rates, and realizing the many additional benefits of cloud-based customer communications” added Brennan.

These impressive results come on the heels of Contactual receiving two prominent industry awards for product innovation and leadership. Highlights of the many noteworthy achievements contributing to this exceptional quarter include:

  • A 46% year over year increase in direct sales revenue, driven by significant growth in new customer contracts, record setting additions within the installed base, and increased deal size.
  • Significant expansions with existing customers, led by a large enterprise customer that added 45 seats in a new location while increasing their existing deployment by another 42 seats, bringing their total deployment to 189 seats.
  • The addition of over 40 new customers during Q2 2011.

The Contactual solution provides rapid time to value and allows customer-facing organizations to break their long-standing dependency on specialized hardware and software. Delivered in the SaaS model, the OnDemand Contact Center augments existing communications infrastructures or can be deployed as an alternative to standalone on-premises call center technology. Contactual has customers ranging from Fortune 500 companies to small and medium businesses, and distribution partners serving the U.S., Canada, Europe, Japan and Australia.

About Contactual
Since 2000, Contactual has provided a better alternative to traditional call center technologies. Its patented OnDemand Contact Center is the fastest and easiest way to deploy a world class call center. Contactual was recently named to AlwaysOn’s “OnDemand 100” for the second year in a row and won a 2010 Communications Solutions Product of the Year award. Contactual is a previous AlwaysOn “Global 250” winner, a CODiE Awards finalist for Best Communications Solution and winner of the Frost & Sullivan Global Excellence in Technology Award. For more information, visit http://www.contactual.com.

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Kimberly Odom
Contactual
(650) 292-8611
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