DecisionOne Becomes Member of the Technical Services Consortium

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Expands Global Depot Repair Capabilities to 20 Additional Countries

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DecisionOne—A Glodyne Company—and leading technology infrastructure services provider announced today that it has become a member of the Technical Services Consortium (TSC). TSC is a global depot repair and logistics services organization. This membership expands DecisionOne’s service capabilities—enabling the company to serve an additional 20 countries and 36 cities, and to provide current and prospective customers broader international depot repair and logistics services.

Given the projected growth in IT spend during the next five years, technology companies, particularly OEMs, continue to seek partners who can provide global depot repair services.

“While we have been providing customers’ service in the Asia Pacific, Central/Latin America and European regions for some time, we can now leverage a more broadly skilled technical workforce, experienced management teams, and international repair facility locations,” says Art DiScipio, Senior Vice President, Logistics, Repair and Micro-Imaging Resources at DecisionOne. “Our partnership with the TSC allows us to leverage consistent global service delivery processes and systems with a shared methodology. This will ensure customers receive reliably consistent quality repair services, reporting, and trend analysis efficiently, on time, and at market competitive prices.”

DecisionOne capabilities range from OEM warranty management to full depot repair and logistics services and supports the following technologies:

  •     Desktop, laptop, and thin devices
  •     Displays - LCD monitors, LCD/Plasma TVs
  •     Printers, scanners, and multifunction equipment
  •     Kiosks and POS equipment
  •     PDAs and wireless devices
  •     Network devices
  •     Digital and photo imaging devices
  •     Computer Output to Microfiche (COM)

For more information on the TSC, please visit http://www.tsc-ww.com/

About DecisionOne
DecisionOne, a division of Glodyne Technoserve, is one of the largest independent IT infrastructure service providers and supports many of the world’s leading information technology vendors. We offer full IT lifecycle solutions to assess, design, implement and operate technology infrastructure. Our integrated onsite, remote and logistics capabilities provide a turn-key solution to ensure systems performance, client satisfaction and service quality. We support multi-vendor IT environments ranging from: the data center and network; to desktop/notebook and mobile computing; to printers, kiosks and specialized IT equipment. For more information, please visit us at: http://www.decisionone.com

About Technical Services Consortium (TSC)                    
Technical Services Consortium (TSC) offers comprehensive worldwide repair and logistics solutions—specializing in printers, storage products, servers, enterprise devices, laptops, desktops, components and systems.

The foundation of all TSC-member companies is built on quality, integrity and commitment—providing our customers peace-of-mind—from single service to complete outsourced logistics operations.

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Dana Melia
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