Making sure our multi-channel self-service software worked on the Android platform was a key priority for us
Toronto, Ontario (PRWEB) July 28, 2011
IntelliResponse Systems, providers of the patented IntelliResponse Answer Suite, a multi-channel web self-service software platform that delivers One Right Answer to customer and service agent questions, announced today that its self-service technology is now available for use on devices that support the Android smartphone platform.
IntelliResponse customers in core industries such as financial services, insurance, utilities and higher education will now have the opportunity to extend the multi-channel reach of their self-service capabilities to include all devices that support the Android operating system.
“Making sure our multi-channel self-service software worked on the Android platform was a key priority for us,” said Michael Hennessy, VP of Marketing at IntelliResponse. “Our clients are already achieving great results with our iPhone and WAP enabled applications and they are looking forward to deploying Android ready self-service support for their customers.”
“The mobile channel is now a viable and important point of access for customer service, and IntelliResponse remains committed to delivering the best possible self-service experience for our customers, regardless of the channel,” added Hennessy.
About IntelliResponse Systems
IntelliResponse enhances the multi-channel sales and customer service capabilities of hundreds of enterprise businesses and financial institutions. The company’s Answer Suite technology is an award-winning On Demand software platform that allows customers and service agents to ask questions in natural language, and get one right answer - regardless of the hundreds of ways the question may be asked.
With more than 500 live customer-facing implementations answering 90 million+ questions with One Right Answer, IntelliResponse is the gold standard in first line customer experience management.
With the IntelliResponse Answer Suite, your company web site, mobile application, social media channels and agent desktop can all be transformed by an engaging virtual concierge, empowering customers to ask questions using normal, conversational language. The correct and complete answer is then instantly served to them in a variety of engaging ways.