Customer Service Speaker Micah Solomon to Give Keynote Address at 2011 Michigan Grocers Association’s Fall Conference

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Food industry to receive 21st-century insight on strengthening customer loyalty from customer service speaker Micah Solomon, "The New Guru of Customer Service Excellence," at Fall Michigan Grocers Association Conference.

Customer service speaker and #1 bestselling author Micah Solomon will share his techniques for building loyal, profitable relationships with customers when he takes the podium Tuesday September 13 at Shanty Creek’s Lakeview Hotel (Bellaire) as a keynote speaker at The Michigan Grocers Association’s 2011 Fall Conference.
Solomon, who The Financial Post calls the “New Guru of Customer Service Excellence,” will share ways to decisively eliminate the threat of competition by transforming everyday interactions with customers into strong and long-term business alliances. Solomon’s uniquely visual presenting style will provide MGA conference participants with ways to strengthen their customer bond in order to build true loyalty, in spite of the state of the economy and the frustrations of commodity-style pricing wars.

Micah Solomon is co-author of the recent #1 customer service bestseller, Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization, and a sought-after customer service and customer experience consultant and speaker. He specializes in creating five-star customer service with an eye toward bottom line results. Solomon’s techniques and achievements in customer service and entrepreneurship have been featured in Fast Company, Forbes.com, Seth Godin’s worldwide bestseller Purple Cow, Retail Customer Experience, Retail Online Integration, Portfolio.com, Bloomberg BusinessWeek, Information Week, etc.

Micah Solomon has been chosen by Inc. Magazine in recent months in an expert capacity for their Customer Service Makeover and called on by Entrepreneur, The Boston Globe, Los Angeles Times, Bloomberg BusinessWeek, and other media outlets in similar roles. He appears and speaks on Wall Street Journal Radio, Forbes.com, and ABC and NBC television programming. He is a sought-after keynote speaker and adviser to corporations and professional organizations.

About The Michigan Grocer’s Association and the MGA Fall Conference
The Michigan Grocers Association (MGA), founded in 1898, is Michigan's most respected and best connected food industry association. MGA is the leading advocate for the state's food industry, representing the business interests of retailers and their suppliers in daily communication with Legislators, regulatory agencies and the public. Information available at http://www.michigangrocers.org/

The MGA Fall Conference, “Innovation and Inspiration in the Food Business,” will be held September 11-13 at northern Michigan’s fabulous Shanty Creek Resort. Registration information is available at http://www.michigangrocers.org/e_fallconf.htm
About Micah Solomon

Micah Solomon is a customer service speaker, #1 bestselling author, customer experience expert, company culture guru, entrepreneur, and business leader. He has been named by The Financial Post “The New Guru of Customer Service Excellence.” He specializes in creating five-star customer service with an eye toward bottom line results. He built his company, Oasis Disc Manufacturing, from a one-man basement operation into a market leader in the independent entertainment field—a story well known to readers of Fast Company, Success Magazine, Inc. Magazine, Seth Godin’s marketing bestseller Purple Cow, The Atlanta Journal-Constitution, and the other outlets where profiles and case studies about Micah have appeared. He was an early investor in MacSpeech, the Apple-related startup recently acquired by Nuance. Solomon offers information and free resources at http://customerserviceguru.com

For more information:
Micah Solomon, http://micahsolomon.com or (484)343-5881(cell)

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