BBH Solutions Brings Call Center Integration Into their Cloud Computing Environment

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BBH Solutions, Inc. is now providing cloud hosting services for a national multi-location call center from their Network Operations Center (NOC). The integration project required extensive knowledge of the client's voice and data technology environments.

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Senior Engineer Joel Wu at work in the BBH Solutions data center

Each cloud migration has its own nuances. For this project, our client recognized that they needed a partner that has extensive skill sets with all of the technologies involved in their solution.

BBH Solutions, Inc., a leading New York City provider of converged network solutions and IT managed services, announced today that they have completed cut-over of a national call center’s voice and data applications into their cloud environment. With this integration, BBH Solutions continues to advance as a premier provider of cloud hosted voice, data, and video applications in the region.

The technology infrastructure of the call center operation accommodates several hundred call agents simultaneously. The system, which features predictive dialing, call routing, and a number of advanced data services, supports centers located throughout the United States.

"We are excited to host this call center in our cloud," said Bruce Hoernecke, President and CEO of BBH Solutions, Inc. "Each cloud migration has its own nuances. For this project, our client recognized that they needed a partner that has extensive skill sets with all of the technologies involved in their solution. In addition, the burden of redundant power requirements, backup power, cooling, and multi-carrier redundancy all factored into their decision to rely on us to design and engineer this system in our own facility. Our ability to provide these services from our data center created an attractive economic driver as well."    

Cloud computing gives businesses the ability to utilize the powerful and secure resources of a service provider to host their technology applications and data storage. Applications such as Voice-over-IP telephony (VoIP), video conferencing, email, and office productivity programs are then delivered to end users on demand, or “as-a-service”. Users can gain access to these applications from virtually anywhere on the globe via a number of secure connection types.

BBH Solutions offers cloud integration and hosting services from their secure, SAS 70 Type II network operations center (NOC). Their NOC is monitored 24x7x365 to ensure high availability of services. In addition to security, high availability, and business continuity benefits of cloud computing services, customers can rely on a predictable monthly cost model for their IT applications.

About BBH Solutions, Inc. – Manhattan-based BBH Solutions, Inc. provides technology services with a focus on the converged network and unified communications. BBH Solutions is certified by Microsoft as a Silver Server Platform Partner. They are an APC Gold Partner, and a member of the BlackBerry® Alliance Program. BBH Solutions is certified by Cisco Systems in Advanced Unified Communications and Advanced Wireless LAN. Their Cable Infrastructure Group is certified by all major cable and connectivity manufacturers. A leader in providing customized network maintenance plans with their BBHWorks program, BBH Solutions offers services including on-site visits, remote monitoring, business continuity planning, disaster recovery, offsite back up, and strategic IT planning. In 2011, BBH Solutions launched its cloud services and integration program. The company opened a second office on Long Island in 2006. BBH Solutions is an Inc. 5000 Honoree for 2008, 2009, and 2010. For more information about BBH Solutions, Inc., go to http://www.bbhinc.com.

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