What Most Freight Companies Won’t Tell You

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One Australian freight company with a history of introducing market-leading services that shaped industry best-practice has done it again with their latest service guarantee.

As anyone who has ever booked freight online knows, the levels of service offered by different shipping companies vary widely.

Most people are simply looking for a reliable and fast way to transport items from one end of the country to the other, but are often left disappointed with the service they receive.

DIFOT stands for ‘delivered in full and on time’

A high DIFOT score is the main KPI of a premium transport company. Most freight companies don’t disclose their DIFOT score – let alone offer a 100 percent delivery guarantee.

Market Leaders

AirRoad, of which AirRoad Direct is a subsidiary, was the first company in Australia to introduce track and trace technology in the late 80s.

The benefit of this technology is peace of mind, as every individual freight item has its own personalised barcode that pinpoints its location at any time. Most of the company’s delivery vehicles are also tracked by satellite and radio locators, and customers can monitor the location of their freight at any time on the AirRoad Direct website.

Innovation Becomes Industry Standard

AirRoad’s innovative track and trace technology was quickly adopted by other freight companies and has now become an industry standard.

AirRoad Direct has taken every step to ensure that their top-rated customer service is unmatched by other freight companies in Australia. In addition to the fast delivery times and track and trace technology, AirRoad Direct also regularly achieves one of the highest externally audited DIFOTs in the industry – if not the highest.

To back up AirRoad Direct’s ability to deliver consignments in full and on time, they offer customers a full Money Back Guarantee on deliveries from metropolitan to metropolitan areas.

Two Unique Consumer Benefits

  •     AirRoad Direct is currently the only freight courier service in Australia to offer a money back guarantee.
  •     This guarantee in combination with AirRoad Direct’s $1000 Transport Warranty makes their service unbeatable by most competitors.

Innovation Leads To Industry Evolution

Just as the freight industry followed AirRoad’s lead in the 80’s, as competitors were also forced to ‘keep up or be left behind’, General Manager Kieren Neill believes their guarantee will also eventually force competitors to improve their service.

“Because we have one of the highest audited DIFOT scores, we can afford to offer a money back guarantee, because, quite simply, we rarely have to honour it. Other companies with a lower DIFOT simply couldn’t afford to do this.”


Despite being a premium service, AirRoad Direct can offer a very price-competitive freight quote online, particularly for heavy freight from 50kg to 2 tonnes.

Premium Freight Company

AirRoad Direct allows small businesses and individuals to access the same premium freight services, technology and expertise traditionally enjoyed only by large corporations. The company website provides customers not only with an instant freight quote and booking service, but also the ability to track their freight online.

Some have even called AirRoad Direct ‘the Rolls Royce of shipping’ .

About AirRoad Direct

A division of AirRoad, and providing an express delivery service all over Australia, AirRoad Direct takes pride in being known as one of Australia’s premium transport companies, specialising in time-sensitive, premium, nation-wide express delivery.

All line haul vehicles have ’Air-Ride’ suspension. Vehicles are fitted with satellite tracking devices, and there are over 400+ pickup and delivery vehicles in Australia.

Goods consigned under AirRoad Direct’s express transport services are delivered overnight to adjacent capital cities on the eastern seaboard.

Visit their official website http://www.airroaddirect.com.au to get an instant freight quote online.

Marketing Department, AirRoad Direct
AirRoad Direct Pty Limited
31 Nyrang Street, Lidcombe NSW 2141
(02) 9741 0390   1300 555 450   (02) 9647 1996 (Fax)


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Marketing Department, AirRoad Direct
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