Redwood City, CA (PRWEB) August 07, 2011
EnterpriseWizard Inc., the leading provider of adaptive web-based business process management solutions, is pleased to announce a joint partnership with Veridian Solutions, an industry-leading business service provider located in Sydney, Australia.
Increasing requests from Veridan’s growing customer base for a variety of business software applications led the company to EnterpriseWizard. After a thorough evaluation, Veridian was so pleased with the robust capabilities of the product that they not only decided to become a reseller but are implementing EnterpriseWizard internally.
“We are delighted to partner with Veridian. They have proven expertise and a first rate reputation for addressing the customer’s needs when implementing Document Management, Customer Service, ITIL and CRM. We are looking forward to expanding our presence in the Australian marketplace with such a well-respected service provider,” said Colin Earl, CEO of EnterpriseWizard.
“At Veridian, our overall mission is to continually look for ways to improve in all the services we offer,” said Jason Hewett, general manager at Veridian Solutions. “This partnership with EnterpriseWizard allows us to offer an incredibly adaptive business software environment which better meets the challenging and complex requirements of our clients.”
Benefits from the partnership are already being realized as one of Veridian’s key accounts partnered with the company to further expand the capabilities of their own offering, providing back-end database integration, active screen popping and other more. The end result: improved customer relationship management with their respective clients.
“Our vision is to be the service provider of choice for Australian companies looking to maximize their ROI, everything from pure performance appraisals to wide-ranging redesigns that incorporate complex new technologies such as back-office systems integrations,” added Hewett. “To accomplish this goal, we have to set ourselves apart in their eyes as offering the absolute best solutions to their problems. Our customer, a leading financier of healthcare spending, needed more than a one-size-fits-all approach to customer service and CRM; EnterpriseWizard provided the type of flexible data model they required.” The experience was such a positive experience for the customer that they have since contracted with Veridian for additional services. “Being able to offer the EnterpriseWizard product suite is an important step in reaching our goals, and we’re looking forward to similar successes in the future.”
EnterpriseWizard, Inc., based in Redwood City, California, is the leading provider of adaptive web-based business process management solutions for organizations of all sizes. The company’s suite of pure web applications includes CRM, Service Desk, Customer Support, ITIL, Change and Asset Management, Sarbanes-Oxley, Government Compliance and general business process automation. For more information, visit http://www.enterprisewizard.com.
About Veridian Solutions
Veridian Solutions provides a comprehensive suite of services for organizations with contact center and service management requirements. Their capabilities range from consultancy, architecture and development through to the ongoing support of busy contact center environments. Veridian's project experience covers a wide variety of industry sectors, from banks and insurance to manufacturing, transportation, government and the customer service industries. For more information, visit http://www.veridian.com.au