Customer service is a cornerstone of the Cisco Resale Channel Program. We are pleased to recognize and congratulate Logicalis for achieving outstanding customer satisfaction.
Farmington Hills, MI (PRWEB) August 09, 2011
Logicalis, an international provider of integrated information and communications technology (ICT) solutions and services (http://www.us.logicalis.com), announced today that it has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes Logicalis for delivering outstanding customer service to customers in the United States.
“Anytime a vendor partner recognizes a solution provider for their hard work and achievements, it is an honor. But to earn recognition from our own Cisco customers, quarter after quarter, that’s a stamp of approval that tells the world Logicalis is a solution provider that knows Cisco, knows our mutual customers, and knows how to make technology and business work together to give clients a competitive advantage in the marketplace,” said Bob Hankins, vice president, Cisco Solutions, for Logicalis.
“Customer service is a cornerstone of the Cisco Resale Channel Program. We are pleased to recognize and congratulate Logicalis for achieving outstanding customer satisfaction,” said Edison Peres, senior vice president of the worldwide channels go-to-market group at Cisco.
Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner's pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator.
The Cisco Resale Channel Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program's specializations and certifications, Cisco recognizes a partner's expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and presales and postsales support capabilities - critical factors in choosing a trusted partner.
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Logicalis is an international provider of integrated information and communications technology (ICT) solutions and services founded on a superior breadth of knowledge and expertise in communications & collaboration; data center; and professional and managed services.
Logicalis Group employs approximately 2,500 people worldwide, including highly trained service specialists who design, specify, deploy and manage complex ICT infrastructures to meet the needs of over 5,000 corporate and public sector customers. To achieve this, Logicalis maintains strong partnerships with technology leaders such as Cisco, HP, IBM and Microsoft.
The Logicalis Group has annualized revenues of over $1 billion, from operations in the UK, US, Germany, South America and Asia Pacific, and is fast establishing itself as one of the leading IT and Communications solution integrators, specializing in the areas of advanced technologies and services.
The Logicalis Group is a division of Datatec Limited, listed on the Johannesburg and London AIM Stock Exchanges, with revenues of approximately $5 billion.
For more information, visit http://www.us.logicalis.com.
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