New York, NY (PRWEB) August 09, 2011
Voxeo, the leading provider of Unlocked Communications™, today announced the availability of VoiceObjects 11, the new release of Voxeo's leading application lifecycle management suite, allowing carriers, service providers and enterprises to easily deploy, manage and analyze applications deployed on up to tens of thousands of ports on globally-distributed servers. A single management console can now administer applications such as interactive voice response (IVR), outbound notification, order tracking or other customer service actions. These applications can interact with customers using voice, text messaging (SMS), instant messaging or even social networks like Twitter.
In addition, Voxeo announced that the solution has already been deployed at a large European service provider managing 9,000 ports of Interactive Voice Response (IVR) applications and a large North American enterprise managing 15,000 ports of customer service applications.
“One of the greatest challenges of managing a large-scale application has been ease of app deployment and managing changes,” said Voxeo CEO Jonathan Taylor. “With VoiceObjects 11 you now have one-click deployment of an application across over 20,000 ports - and you have one-click roll-back if you have any issues. Plus, you have comprehensive reporting across all your servers in a single dashboard.”
In large, carrier-grade deployments, a communications application platform needs to meet unique requirements in terms of stability and manageability. Multi-site deployments, in particular, provide many challenges around central management, cluster consistency and consolidation of logs and reports. VoiceObjects, Voxeo’s application lifecycle management suite, has been deployed in such environments for many years already, providing a comprehensive set of features around reliability, scalability, security, PCI compliance, integration, as well as operations and management.
Voxeo VoiceObjects 11 now adds:
VIRTUAL CONTROL CENTER - Central management of VoiceObjects Server clusters across different data centers, providing central control and monitoring and full consistency across all clusters, with full resilience against any connectivity issues (availability, bandwidth or latency related) between those data centers. The data centers can be located across a managed wide area network (WAN), the public Internet or a combination of both.
CONSOLIDATED CLUSTER REPORTING - When controlling several VoiceObjects clusters through Virtual Control Center, this new feature provides consolidation of VoiceObjects Infostore across those clusters. Comprehensive reports on service usage and performance, caller experience and success, etc. are made available and consolidated in multi-cluster reports.
Voxeo VoiceObjects 11 is available for on-premises/private cloud deployment on Microsoft Windows, Linux or Mac OS X and available in Voxeo’s hosted cloud as VoiceObjects On-Demand. More information can be found at http://www.voxeo.com/voiceobjects
About Voxeo: Since 1999, Voxeo has continuously unlocked communications in all its forms - voice, SMS, instant messaging, Twitter and more - and we do so for more than 200,000 developers, 45,000 companies and half of the Fortune 100. Headquartered in Orlando with offices in Beijing, Cologne and London, we've torn down barriers to entry using open standards, disruptive innovation and a passion for problem solving that's fueled by a company-wide obsession with customer success. Join our conversations: http://www.voxeo.com, blogs.voxeo.com or twitter.com/voxeo
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