EMC Corporation, United States Coast Guard and Ericsson are Honored for Their Dedication to Enhancing the Service Industry

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Service parts and reverse logistics executives from Fortune 1000 manufacturers honored for their dedication to enhancing the service industry

The creators of Interlog brought the Service Supply Chain Awards Luncheon back to Interlog Summer for its second year this past June in Los Angeles. The awards were established to honor, recognize, and promote service logisticians who have demonstrated innovation, leadership, and remarkable customer support during the past years.

This year’s members of the Interlog Summer 2011 Advisory participated as judges. The judges were Steve Blaz, President and CEO, Strategic Business Consulting, Global Service, Support and Operations, Steve Blaz and Associates, Tim Saur Ph.D, VP/COO, Durst Phototechnik, AG North America, Bruce Shadmehri, VP of Support Operations, NetApp, Rick Cameron, VP and General Manager, Customer Support Services, Glass House Technologies and James Verner, Director of Planning and Procurement, Apple Inc.

The three finalists vying for the Service Supply Chain Logistician of the year were:

Sam Mikles - Current Director, Service and Support Operations for EMC’s BRS Division. Mr. Mikles Increased services revenue from $40M to $200M annually within 18 months of creating and launching the “BlueTouch” brand of services at Blue Coat Systems – all while reducing the service logistics cost by 70%. Mr. Mikles achieved similar results at Hitachi Data Systems as the re-engineering of the service logistics supply chain and support delivery model resulted in a 68% reduction in the service costs.

LCDR Chad Long - Aviation Logistics Center, Business Operations Division, United States Coast Guard. LCDR Long’s predictive movement of spare parts allowed the Coast Guard to complete all scheduled flights and reduced the regional non-mission capable supply time to less than 4%. Lieutenant Commander Long received the Commandant Letter of Commendation for his work at the Deputy Logistics Section Chief of the Atlantic Area Haiti Earthquake Incident Management Team.

Jorge Torres - Director of Spare Parts Mgt Services, Ericsson. Mr. Torres acted as the cornerstone in the bridge from Ericsson’s Logistics suppliers and their strategic end customers. His focus on a dynamic and flexible spare parts handling model allowed his customers to be early adopters of the latest features in telecom network hardware.

Interlog presented LCDR Chad Long with the winning award for Logistician of the year.

“We are very excited to bring this award program and recognition to the service supply chain industry for another year,” says Debra Haym, general manager of Interlog. “While we have been highlighting manufacturers’ service operations success stories at the event for over 14 years, the awards program is a unique way to recognize the executives in this niche community who are continually enhancing the service industry.”

About Interlog: Launched in 1998, the Interlog conference series has been committed to helping service parts and reverse logistics executives dramatically improve their operations. As we enter our 15th year, our mission remains the same. http://www.interlogsummer.com

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Michael Salkinder
WBR
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