Although communication between patients and care-givers do not guarantee better clinical/evaluative outcomes, CTQ believes that such communication may certainly contribute to earlier diagnoses, more informed care and help avoid undesirable events.
Branford, CT (PRWEB) August 22, 2011
CTQ is pleased to announce healthcare’s 2010/2011 APEX Quality Award winners. “The APEX Quality Award continues to gain momentum as one of healthcare’s more prestigious honors. Acknowledging the highest levels of service delivered to patients, based on indicators tied directly to care, APEX recognition further validates the magnitude of which each healthcare entity’s staff has excelled during the past 12 months," notes CTQ President and Chief Executive Officer, Paul G Faraclas.
“The philosophy of CTQ’s closed-loop quality management emphasizes failure point mitigation during patient care,” says Faraclas. “Although communication between patients and care-givers do not guarantee better clinical/evaluative outcomes, CTQ believes that such communication may certainly contribute to earlier diagnoses, more informed care and help avoid undesirable events. CTQ believes each APEX winner exhibits this behavior in their delivery of care.”
CTQ’s Vice President of Operations, Scott McHugh, adds “CTQ examines APEX evaluation criteria for each healthcare market closely. We fine-tune criteria to emphasize clinical interaction with patients, while determining which processes and measures matter most within the patient experience.” McHugh adds, “Key performance indicators most closely tied to direct interaction with clinical staff and processes are main drivers in APEX consideration. For surgical markets, patient feedback associated with nurses, surgeons, anesthesiologists and recovery staff interaction is paramount in the overall evaluation process.”
CTQ clients all use EdgeSurvey™ which drives high patient response rates by emphasizing the importance of introducing electronic surveying into their overall survey process. EdgeSurvey’s Daily Alerts, built-in Process Improvement module and Leadership Console are credited with initiating quality-improvement activities within these healthcare entities.
“Based on CTQ’s growth in 2010/2011, more healthcare entities are eligible to fall within the highest scoring tier. However with more peers comes increased competition,” emphasized McHugh. “There are only 18 CTQ clients receiving this award for the third consecutive year. Given the level of excellence that must be sustained, this speaks volumes about their performance.”
The complete list of Apex Quality Award recipients follows, (**denotes a repeat winner, *** denotes recognition for the third consecutive year) listed alphabetically:
Ambulatory Surgery Centers: Brainerd Lakes Surgery Center** (Baxter, MN), Carroll County Eye Surgery Center (Westminster, MD), Castle Surgicenter, LLC (Aurora, IL), Chandana Surgery Center at Porter ** (Valparaiso, IN), CHRISTUS Santa Rosa Physicians Ambulatory Surgery Center New Braunfels*** (New Braunfels, TX), Constitution Eye Surgery Center East, LLC (Waterford, CT), Day Surgery Center (Winter Haven, FL), Dearborn Surgery Center*** (Dearborn, MI), Eye Surgery Center of Nashville, LLC*** (Nashville, TN), Glasgow Surgery Center*** (Newark, DE), Griffin Road Campus of LSDC** (Lakeland, FL), Indiana Surgery Center of Noblesville*** (Noblesville, IN), Indiana Surgery Center South (Indianapolis, IN), Iowa City Ambulatory Surgery Center (Iowa City, IA), Lakeland Surgical & Diagnostic Center*** (Lakeland, FL), Marysville Ohio Surgical Center*** (Marysville, OH), Michigan Surgical Center (East Lansing, MI), Midwest Physicians Surgery Center** ( Lees Summit, MO), Minnesota Valley Surgery Center** (Burnsville, MN), Ohio Surgery Center*** (Columbus, OH), Physicians’ Eye Surgery Center** (Charlestown, SC), Physicians Surgery Center at DePaul** (Bridgeton, MO), Ravine Way Surgery Center** (Glenview, IL), River Road Surgery Center (Salem, OR), Sedalia Surgery Center** (Sedalia, MO), Shoreline Surgical Center (Guilford, CT)**, Snowden River Surgery Center LLC (Ellicott City, MD), South Florida Surgery Center** (South Miami, FL), South Texas Surgical Center*** (Sequin, TX), Southern New Mexico Surgery Center*** ( Alamogordo, NM), St. Lucie Surgery Center*** (Port St. Lucie, FL), Sugar Land Surgery Center (Sugar Land, TX), Surgery Center at Hamilton*** (Hamilton, NJ), Surgery Center of Mount Dora** (Mount Dora, FL), Surgicare of Carlstadt (Carlstadt, NJ), Surgicare of Ridgewood (Ridgewood, NJ), Tallgrass Surgical Center, LLC (Topeka, KS), and UnaSource Surgery Center*** (Troy, MI)
Diagnostic Imaging: Buford Road Imaging** (Richmond, VA), Chesterfield Imaging (Midlothian, VA), The Medical Center at Elizabeth Place** (Dayton, OH), and University Pointe Imaging Center (West Chester, OH).
Endoscopy: Central Louisiana Surgical Hospital (Alexandria, LA), Franklin Endoscopy Center (Franklin, TN), Indianapolis Endoscopy Center** (Indianapolis, IN), Lebanon Endoscopy Center*** (Lebanon, TN), Seaford Endoscopy (Seaford, DE), Westside Endoscopy (Cincinnati, OH), and Wichita Falls Endoscopy Center*** (Wichita Falls, TX).
Physician Practice: Ohio ENT – Bethel Road (Columbus, OH), and The San Antonio Orthopaedic Group, LLP (San Antonio, TX).
Inpatient Care: Fairway Medical Surgical Hospital*** (Covington, LA), and Surgical Institute of Reading** (Wyomissing, PA).
Therapy & Rehabilitation: Burger Physical Therapy Roseville (Roseville, CA), and Rockford Orthopedic (Rockford, IL).
About CTQ Solutions, LLC:
Since 2003, CTQ Solutions, LLC has provided healthcare facilities with the opportunity to optimize patient feedback by integrating electronic surveying with paper-based surveying. CTQ, which stands for Critical to Quality, offers integrated patient satisfaction surveying, physician satisfaction surveying and employee satisfaction surveying, along with benchmarking and quality improvement solutions that promote better care and service. CTQ is the clinical benchmarking arm of the Physician Hospitals of America and is a CMS-certified HCAHPS® vendor.
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