Fairfax, VA (PRWEB) September 28, 2011
TEOCO, the leading provider of Assurance and Analytics solutions to communications service providers worldwide, concluded its 12th annual North American Customer Summit this past weekend at the Hotel Monaco in Washington D.C.
FCC Commissioner, Robert McDowell, headlined the event with an open discussion on current issues at hand in the telecom industry, with a focus on Net Neutrality and E-commerce.
Also featured at this year’s Summit was Yankee Group’s Vice President of Software Research and noted telecom industry expert, Susan McNeice. Ms. McNeice presented on the era of the customer and the need for service providers to create leaner, more profitable and market-responsive operations, as they prepare for “Customer Experience as the last source of real competitive differentiation”.
The presentation launched Yankee Group’s new whitepaper, Transformation Begins and Ends with the Customer, which is now available for download at http://www.teoco.com/documents-for-downloading
Stefan Spaar, Director of OSS at Cricket Communications, shared a customer’s perspective and outlined the Network, Service and Customer Assurance initiatives he leads at Cricket and how TEOCO’s multiple engagements have played a central role in creating a holistic and customer-centric view across the enterprise.
“The focus of this year’s Summit was tying together issues in the industry with some real world case studies presented by customers,” said TEOCO General Manager John Devolites. “The goal for each Summit is for our customers to gain useful industry knowledge, share valuable feedback and information with us and their peers, and learn more about TEOCO’s products and services.”
TEOCO is the leading provider of Assurance and Analytics solutions to Communication Service Providers worldwide. TEOCO’s product portfolio includes:
- Margin Assurance – Manage costs and revenues to understand the profitability of every transaction.
- Service Assurance – Resolve errors, maximize performance & utilization, and improve customer experience.
- Customer Analytics –Combine profitability, quality of experience, and behavioral data to better understand, target and engage the subscriber base.
Since 1995, TEOCO has helped over 100 of the largest service providers around the world to manage and evolve their businesses efficiently and profitably, while enhancing the customer experience. TEOCO is widely recognized for its commitment to principled entrepreneurship, business ethics and employee ownership with a particular emphasis on its core values of alignment with employees, clients and community.
For more information, visit http://www.teoco.com.
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