Stockport, UK (PRWEB) September 02, 2011
Foodservice wholesaler, The Cambridge Food Company, is claiming company-wide improvements in operational efficiency following its investment in an Accord® Distribution system from UK supply chain solutions specialist, Business Computer Projects Ltd (BCP).
Established in Cambridge over 20 years ago, The Cambridge Food Company is a family owned and run foodservice wholesaler servicing the catering trade in the East of England. Based at Papworth, just a few miles from Cambridge, the company uses its own fleet of purpose-built, multi-temperature vehicles to deliver a full range of chilled, frozen and ambient products, including premium speciality, ethical and local produce. Customers include restaurants, hotels, hospitals, independent food outlets, schools, contract caterers and independent in house caterers for business and industry, as well as all the colleges of the University of Cambridge.
The company prides itself on its excellence and customer focus as Mark Hulme, MD The Cambridge Food Company, explains: “We deliver a complete peace of mind and hassle free experience for our clients whilst helping them to grow their business by offering great quality products, innovations and business solutions.”
The investment in new technology was prompted by the company’s rapidly expanding business and the need for a specialist solution which could support this growth and easily scale upwards to meet the needs of an enlarged operation. The existing general purpose computer system lacked many of the facilities required for Foodservice and generated a lot of time consuming manual processes. “We’d been struggling with it for some time and having to work hard to make up for its shortcomings,” says Mark Hulme “We needed a stronger sales function, on screen order profiling, improved speed and usability, better reporting, a better accounts package and a database that could handle our level of transactions and cope with future growth.”
After reviewing offerings from several suppliers, The Cambridge Food Company opted for BCP’s complete Accord® solution including Purchasing, Sales Order Management, Stock Control, Telesales, Financial Accounting and Customer Relationship Management (CRM).
The Cambridge Food Company selected BCP because of its successful implementation record, its financial stability and Accord’s powerful functionality which offered an excellent fit for their business. “Over and above this,” says Mark Hulme, “Accord® offered ‘value for money’ with competing solutions coming in at significantly higher prices.”
Since implementing Accord® The Cambridge Food Company has realised efficiencies across the business with sales order processing, picking and accounting functions demonstrating particular improvements. Previously sales order processing was time consuming and inefficient. Although based on Excel, manual intervention was required to make it work adequately. “Quite simply, the fastest way to handle orders,” explains Mark Hulme, “was to print out a list and add items by hand. Now it’s all on screen and handled not only faster but more accurately. Savings across sales order processing and picking alone equate to around 2 hours per day which we are very happy with.”
One of the most useful features of the system for The Cambridge Food Company is proving to be the on-screen customer order profiling which helps them to control and track customer orders levels, take a proactive approach to sales and deliver better customer service.
As with the sector in general, the recession has impacted on growth, but the implementation of Accord® has meant the company is now ideally positioned to take advantage of any upturn in the economy. “Operations are now more efficient, we have freed up human resources and have the tools to grow the business,” says Mark Hulme. “We can now analyse product and customer categories more effectively and easily identify slippage and sales opportunities through gap analysis. Utilising this information alongside the on-screen customer profiling, stock, promotion and pricing information will allow us improve order values and grow turnover.”
Mark Hulme, concludes: “Accord® is an excellent fit for our business, and will scale up easily as we grow and expand our operations. It’s lived up to its reputation and has even more functionality than we’d expected. We know we’ll get even greater returns as we utilize it more fully. The next phase it to make use of its CRM function in order to help manage further growth more efficiently and cost effectively and we’re also reviewing options for integrating van sales into the Accord® system in order to achieve better stock visibility and track profitability in that area.”
About BCP - http://www.bcpsoftware.com
Founded in 1979, Business Computer Projects Ltd (BCP) is a leading systems house specialising in supply chain software solutions and warehouse management systems. Our Accord® systems offer end-to-end, web enabled supply chain solutions for delivered wholesale, cash & carry and retail distribution. Dedicated versions are available for the food and drink sector where we are regarded as one of the market leaders. Our warehouse management system includes full RF and Voice functionality. It is available stand alone or as part of a full Accord® implementation. Voice WMS modules can also be interfaced to third party warehouse solutions if preferred.
BCP clients include SPAR, Musgrave, BWG, Pets at Home, Foodlink Bahrain, Pedigree Wholesale, T Quality.
About Cambridge Food Company – http://www.camfood.com
The Cambridge Food Company is a family owned foodservice wholesaler servicing the catering trade in the East of England.
For further information or photographs please contact:
Pauline Higgs at BCP:
+44 (0)161 355 3000
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