As Irene Hits, Narragansett Bay Insurance Proves Value of Built-in Disaster Recovery in its SaaS Policy Administration System

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NBIC’s recent installation of Exigen Insurance Solutions’ policy administration and billing solutions as software-as-a-service prevented the Rhode Island insurer from suffering any service interruptions to agents and policyholders at the height of Hurricane Irene. The systems provided built-in disaster recovery and plenty of capacity for the subsequent twenty-fold increase in Irene-driven online and call center activity.

Exigen Insurance Solutions
At the end of the day, when the storm passes, you want to be able to say there was ‘no impact to agent- or policyholder-facing services.’ Our decision to put our new policy administration system into the cloud as SaaS proved to be a good one ...

Narragansett Bay Insurance Company (NBIC), a provider of homeowners insurance in coastal states on the Eastern seaboard and Exigen Insurance Solutions®, a leading provider of insurance core systems delivered through an aligned-outcome business model, today announced that NBIC’s recent installation of Exigen’s policy administration and billing solutions as software-as-a-service prevented the Rhode Island insurer from suffering any service interruptions to agents and policyholders at the height of Hurricane Irene. All NBIC core systems for policy, billing and claims run in multiple private clouds on remote web-based servers. This proved to be a prudent strategy that provided built-in disaster recovery and plenty of subsequent capacity for increased Irene-driven system volume.

NBIC’s recent major technology modernization removed all core systems infrastructure from its Pawtucket home office and deployed it to its privately managed clouds. It rolled out Exigen Insurance Solutions’ PolicyCore™ and BillingCore™ as software-as-a-service with web-only access at the end of 2010. While NBIC did activate its home office disaster recovery process as power supply wavered, no fail-over portal, policy or claims systems needed to be brought up – they were always running. The systems run on global cloud computing service provider environments, whose operations were untouched by the hurricane, and even if they had been, redundancy protocols would have immediately kicked-in to provide uninterrupted availability.

“At the end of the day, when the storm passes, you want to be able to say there was ‘no impact to agent- or policyholder-facing services.’ Our decision to put our new policy administration system into the cloud as SaaS proved to be a good one from many perspectives, and right now the added value of built-in disaster recovery really stands out,” says NBIC's CIO, Mike Anselmo. “While Irene caused power outages that affected our home office and our staff’s homes, our policy and claims systems remained available throughout the hurricane. If we had implemented our new core systems on-premise, it would have been very expensive to build out the necessary physical and technology infrastructure required, let alone create an additional disaster recovery site.”

Three days after Irene’s passage, says Anselmo, the SaaS core systems have scaled easily to accommodate a twenty-fold increase in online and call center activity.

“Redundant systems installed for disaster recovery purposes can be an expensive proposition for insurers,” says Exigen Insurance's CTO, Michael Dwyer. “Exigen Insurance’s offering of PolicyCore™, BillingCore™ and ClaimCore™ as SaaS removes that headache for insurers. An additional benefit is elastic scalability. The SaaS deployment is designed to scale capacity as needed while disaster-spiked demand surges. It avoids the need to build and pay for over-capacity that insurers may or may not need. The Exigen SaaS offering is a complete in-the-box solution that also provides insurers the significant benefits of variabalized cost structure and risk sharing.”

About Narragansett Bay Insurance Company

NBIC, headquartered in Rhode Island, offers specialty insurance services and products to homeowners through an extensive network of independent agents along the Eastern seaboard. Backed by highly rated reinsurers, NBIC has undergone a rigorous examination of its financial security and has received an “A, Exceptional” Financial Stability Rating (FSR) from Demotech, Inc., an independent financial analysis and actuarial services firm for property and casualty insurers.
About Exigen Insurance Solutions

Exigen Insurance Solutions® offers insurers a completely modern, modular suite of end-to-end core solutions that provide measurable value and unparalleled speed to market. The Exigen Suite™ of configurable solutions – PolicyCore™, BillingCore™ and ClaimCore™ – can be implemented individually or together. Their comprehensive insurance functionality, innovative design, and embedded capabilities – including CRM, BPM, document generation, content management, business activity measurement, and operational analytics – enable P&C insurers of all sizes to increase distribution channel productivity while reducing operational expense. Exigen Insurance Solutions is a privately held company headquartered in San Francisco with offices in the USA, Canada, Europe and Australia.

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Kevin Haydon
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