Serco Wins $52 Million U.S. Army Career and Alumni Program Contract

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Company to support Army's efforts to virtualize transition counseling services for Soldiers, Army civilians, and their families

Serco employee supporting Soldier at Fort Gordon ACAP center

We are proud to be involved in this major step as the Army will now make ACAP counseling services available to all eligible participants, no matter where they are located.

Serco Inc., a provider of professional, technology, and management services to the federal government, announced that the U.S. Army has awarded the Company a contract to support the Human Resources Command’s and US Army’s Installation Management Command’s Army Career and Alumni Program (ACAP). Under this contract, Serco will provide transition and employment assistance to Soldiers, Army civilians, and family members transitioning out of the military. The contract was competitively recompeted and awarded under the HRsolutions Personnel Services & Support ID/IQ contract vehicle. This contract has a one-year base period and two additional option years, and is valued at $52.2 million, if all options are exercised.    

Serco’s counselors ensure that participants receive pre-separation counseling and employment assistance. The Company’s work will help prepare participants as they move to private sector careers, self-employment, college, or retirement. Serco will manage 53 ACAP locations across the United States, Korea, Italy and Germany.

For the past two decades, Serco has provided face-to-face and help desk support to ACAP. The Company is now incorporating a new virtual counseling environment. This capability will replicate the same experience found in-person at an ACAP center, and will allow counseling and support to be provided remotely to participants who are unable to visit an ACAP center. The new virtual counseling environment will be supplemented by a full-time call center and ACAP clients will be kept informed and engaged through instant messaging, Facebook and Twitter.

“During our 21 years of support for the Army Career and Alumni Program, we have supported the Army as they have grown and advanced their services for Soldiers, civilians, and their families transitioning out of the Army,” said Harry Gatanas, Senior Vice President of Serco’s Defense & Intel Group. “We are proud to be involved in this major step as the Army will now make ACAP counseling services available to all eligible participants, no matter where they are located.”

About Serco Inc.: Serco Inc. is a leading provider of professional, technology, and management services focused on the federal government. We advise, design, integrate, and deliver solutions that transform how clients achieve their missions. Our customer-first approach, robust portfolio of services, and global experience enable us to respond with solutions that achieve outcomes with value. Headquartered in Reston, Virginia, Serco Inc. has approximately 10,000 employees, annual revenue of $1.5 billion, and is ranked in the Top 30 of the largest Federal Prime Contractors by Washington Technology. Serco Inc. is a wholly-owned subsidiary of Serco Group plc, a $6.6 billion international business that helps transform government and public services around the world. More information about Serco Inc. can be found at http://www.serco-na.com.

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