KPI Dashboard for Zendesk gives Zendesk customers insights in their key metrics and indicators that they can use to optimize the support processes.
Amsterdam, The Netherlands (PRWEB) September 07, 2011
Mirror42 today released a KPI Dashboard solution for Zendesk. KPI Dashboard for Zendesk allows Zendesk customers to get insights in their key metrics and indicators such as open/closed tickets, average time to close a ticket, backlogs and workload. Data is collected every day and the dashboards and scorecards are automatically updated. Support Managers can set targets and thresholds for these metrics and use KPI Dashboard to optimize the company support processes.
The solution is available for all Zendesk customers and can be installed via the KPI Dashboard store. http://store.kpilibrary.com/dashboard/zendesk
The KPI Dashboard solution for Zendesk leverages the best practices KPIs from KPI Library, the largest online Performance Management community with 6,000+ KPI templates and over 325,000 members.
“Our KPI Dashboard solution makes it easy for Zendesk customers, basic, plus or enterprise, to analyze their key metrics every day and share the insights with the entire support organization “says Karel van der Poel, Founder and CEO for Mirror42 and KPI Library. “KPI Dashboard for Zendesk comes with great advanced analytics such as last 30 day averages, 7 day sums and much more. It really helps support managers to filter out seasonal influences and identify the real trends. Our KPI Dashboard solution is more than just pretty pictures, we enable businesses to measure their performance, communicate on how to improve and manage the tasks to get things done.”
KPI Dashboard has open and published APIs that also allow customers to further extend the KPI Dashboard solution and integrate with a wide variety of SaaS applications such as Google Analytics, Twitter, Salesforce.com, Netsuite, Taleo, Zuora or on-premise applications such as Oracle and SAP.
KPI Dashboard also runs on your iPhone.
KPI Dashboard for Zendesk is directly available via the KPI Dashboard store: http://store.kpilibrary.com/dashboard/zendesk
Pricing starts at 49 USD/month
Mirror4 is the Performance Management Company that operates KPI Library, KPI Benchmark and KPI Dashboard. With over 325.000 users and more than a thousand customers, Mirror42 is a global leader company in the field of performance management.
For more information, visit http://mirror42.com