Software Diversified Services Now Offers ConicIT Expert System for z/OS Performance Monitors

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Mainframe expert system and mainframe artificial intelligence provides advanced monitoring and problem resolution for businesses of all sizes

It's critical to resolve issues right the first time.

Companies of all sizes recognize that every problem they avoid and every hour they save in problem resolution directly impacts their bottom line. That’s one of the reasons that Software Diversified Services recently introduced the ConicIT expert system for z/OS performance monitors. This mainframe expert system recognizes problems before they happen, alerts the appropriate experts and allows them to fix the root problem – the first time.

“Mainframe system issues can damage a company’s reputation and business, so it’s critical to resolve issues right the first time, which can save businesses a lot of money, time and energy,” said Jim Lampi, vice president, Software Diversified Services. “One of our customers saved more than $225,000 with ConicIT last year, not to mention the savings in terms of customer satisfaction and staff time.”

Further, ConicIT improves capacity management by alerting administrators when demand exceeds expectations and can even forecast demand, seven days out, hour by hour. While most mainframe performance monitors struggle with the time between problem occurrence and problem detection, ConicIT is a 24/7 expert user that instantly recognizes anomalies and saves necessary diagnostic data in real time as the problem occurs. Likewise, this mainframe expert system alerts the people who can address the issues, getting it right the first time, rather than wasting valuable staff time.

ConicIT runs outside of z/OS, on a Linux server, where it serves as an always-alert user of existing z/OS monitoring infrastructure.

About Software Diversified Services

Founded in 1982, Software Diversified Services (SDS) is a Minnesota-based company that provides business software solutions to hundreds of customers worldwide, including many Global 500 companies. Current customers represent industries including banking, finance, insurance, retail and government. Rated No. 1 by the prestigious IBEX Bulletin, SDS is noted for its industry-leading software, documentation and technical support. For more information on Software Diversified Services and the ConicIT expert system for z/OS monitoring, please visit

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