Columbus, OH (PRWEB) September 07, 2011
Once again leading the charge to serve consumer-focused businesses, Astute Solutions has announced the release of a pair of Knowledge Management ROI calculators. These new free offerings are designed to aid consumer affairs and customer service managers in determining the value of investing in an internal knowledge management solution or web self-service solution.
As a knowledge management system, Astute Solutions' "Agent Assist" and "Web Self Service" offerings are designed to put customer focused businesses in the position to deliver clear, accurate and specific answers to consumers. By enabling the business to deliver a positive customer experience across multiple communication channel, these knowledge management solutions effectively expedite the customer inquiry process, improve satisfaction and reduce operational costs. Other benefits include:
- Answering customers’ product and service questions online via Web self-service
- Engaging customers in friendly ’conversations’ to better understand and address their needs
- Assisting contact center agents in responding to voice, chat and email inquiries
- Capturing actionable customer and employee insights across all channels
- Empowering agents to take control
- Reducing agent training time with the ability to quickly bring everyone up to speed
With the introduction of their Knowledge Management ROI calculators, Astute Solutions is helping take away the guesswork associated in determining the value of these knowledge management and web self-service tools.
"When implementing a knowledge management solution for a contact center or web-self service solution, there has always been the challenge of determining value," said Astute Solutions CEO, Joseph Sanda. "Within minutes of entering a few simple pieces of information into our ROI calculators, project managers gain a better understanding in regards to the type of return they can expect from implementing these solutions."
About Astute Solutions
Astute Solutions enables the customer experience management strategies of industry-leading companies around the world. Its customer relationship management, contact center, social CRM, and mobile customer care solutions enhance customer retention, inspire advocacy and increase operational efficiency. With Astute's solutions, organizations transform cross-channel customer feedback into actionable insight that drives continuous improvement, innovation and competitive advantage. Through high quality, proactive and personalized interactions, they build meaningful and long-lasting customer relationships. To learn more, visit http://www.astutesolutions.com.