Challenging economic circumstances in the past few years have required Fortune 500 companies to use more proven, metrics-derived solutions that attract and retain customers
Seattle, WA (PRWEB) September 07, 2011
HyperQuality was named to the Inc. 500|5000 list, which recognizes the fastest growing, privately held companies in America. HyperQuality ranked no. 3554. The ranking underscores HyperQuality’s position as leader in customer contact effectiveness, optimizing revenue, cost and quality of service initiatives of their clients.
Challenging economic circumstances in the past few years have required Fortune 500 companies to use more proven, metrics-derived solutions that attract and retain customers. HyperQuality’s specialty in analyzing business processes and evaluating customer contacts for the delivery of high-quality customer service, coupled with enterprise wide visibility of performance metrics allow enterprises to make informed strategic business decisions that bolster their overall objectives.
“The instability of world economic indicators drives consumers to seek more value in their purchases, and that includes the product and the customer service they receive,” said Chris Coles, president and CEO of HyperQuality. “Now, more than ever, businesses are driven to be extremely efficient while focusing on optimizing the customer contact experience. HyperQuality’s ability to deliver measurable value through business process analysis, technology solutions and evaluation and QA services is what led us to today’s prestigious award.”
The Inc. award comes on the heels of HyperQuality’s recent recognition by Customer Interactive Solutions magazine, which selected HyperQuality’s flagship SaaS solution, ClearMetrix 2.0, as the honoree for its IP Contact Center Technology Pioneer award for 2011. ClearMetrix is the industry’s only SaaS solution developed for enterprise wide customer contact analytics, optimizing workflow and providing key performance indicator visibility.
In 1982, Inc. introduced the Inc. 500 list of the fastest growing privately held companies in the United States. Since then, this prestigious list of the nation's most successful private companies has become the hallmark of entrepreneurial success and the place where future household names first make their mark.
In 2007, the Inc. 500 list expanded to the Inc. 500|5000, giving readers a deeper, richer understanding of the entrepreneurial landscape and capturing a broader spectrum of success.
About HyperQuality, Inc.
Founded in 2003, HyperQuality (http://www.hyperquality.com) is the leading provider of business process analytics, workflow and enterprise performance management technology and call center evaluation and QA services. With a strong focus on call center operations, the company evaluates millions of interactions annually between contact center agents and customers and, using advanced analytics, generates actionable insight to drive revenue, cost and customer experience improvements.
HyperQuality is a global business with corporate headquarters at 316 Occidental Ave S. in Seattle. For more information, call (206) 283-7119 or visit http://www.hyperquality.com