Olympia, WA (PRWEB) September 08, 2011
Vacation Choices, a luxury concierge travel company, is pleased to announce virtual ground-breaking on our new membership portal.
Initially, a service limited to concierge phone based travel booking only, Vacation Choices rolled out an online booking system in 2009. As that system grew to offer more features and benefits, from a wider variety of partner companies, members began reporting that the system was less than optimal from their perspective.
As a brand where customer satisfaction is a top priority, in early 2011, the IT and marketing teams recognized that even with improvements already implemented, the current breadth of services and member benefits was just too complex for the existing platform.
In response, a brand new, from the ground up Vacation Choices member website has been created, though it’s just beginning to take shape, and while the site is live, members won’t yet be able to book their vacations in the new system yet.
Since a travel portal of this scale involves connecting dozens of individual and distinctly different back-end data feeds, the new travel and vacation booking engine’s back-end is not expected to be completed until sometime in the spring of 2012. Until that time, members are encouraged to make reservations through Vacation Choices telephone concierge service.
In the meantime, the new site currently showcases top member services, as well as providing core information on customer service topics including complaints resolution to help expedite customer satisfaction, which remains a top priority.
About Vacation Choices
Vacation Choices©, a luxury vacation club, offers our clientele membership a unique and exclusive vacation and travel club. With the mission of providing the best travel concierge service in the industry, Vacation Choices offers a vast selection of travel, entertainment and vacation options, at the largest discount available in the vacation club industry.
For more information about Vacation Choices, please visit VacationChoices.com or email sales(at)vacationchoices(dot)com
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