generationE Technologies Launches New Premier Support for IBM Tivoli® Automation Software and new Tivoli WebGUI Workshops

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IBM Service Management Excellence Award Winner Also Plans ITPA Seminars for Network Operations Centers, Customer Care and Provisioning

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The Premier program is ideal for organizations that lack the resources to effectively implement and manage their Tivoli Automation installations, or need added expertise to get the most out of their deployments.

generationE Technologies, a leading provider of IT process automation (ITPA) software and global IT solutions and services, has launched a new Premier support offering to benefit organizations with new or existing IBM Tivoli® Automation software implementations. In addition, generationE has announced a new custom WebGUI workshop series and two, half-day ITPA seminars that it will host in Chicago and Palo Alto, Calif. Registration is now open for the ITPA seminars.

“generationE offers deep expertise in all aspects of IBM Tivoli and Netcool integration and deployment,” said Payal Kindiger, executive vice president of marketing and managed services. “Organizations taking advantage of our new Premier support offering will be able to leverage this knowledge to innovate and excel with Tivoli Automation in their own operating environments, while also gaining access to our proven expertise 24/7.”

As a winner of the 2010 IBM Beacon Award and the 2011 IBM Service Management Excellence Award for its integrated IBM Tivoli Automation and Resolve ITPA solution, generationE also holds nine IBM Tivoli AAA accreditations. The company’s highly skilled engineers are certified and experienced with all the leading-edge tools and processes, and are capable of supporting even the largest and most complex operating environments.

The new Tivoli Premier support program, now available, gives generationE customers a dedicated premier support engineer, proactive monitoring of their Tivoli Automation environment utilizing the Tivoli Health Dashboard, and other value-added services including 24-hour support, education credits, light development and administration, and eight hours of proctored mentoring. generationE also offers on-demand services, which provide remote administration for the ongoing monitoring and management of Tivoli Automation environments.

The Premier program is ideal for organizations that lack the resources to effectively implement and manage their Tivoli Automation installations, or need added expertise to get the most out of their deployments.

For more information on the Premier support program, please visit;

Registration Now Open for ITPA Seminars in Palo Alto and Chicago
generationE will host two, half-day seminars this Fall in Chicago and Palo Alto to educate current and potential customers about its newest solutions and the latest ITPA market developments. The seminars will address ITPA and how it can be applied to increase automation and integration, while also lowering costs and improving response times in network operations centers, customer care and other areas.

“The use cases for ITPA have grown to include deep automation to reduce human involvement in repeatable activities and eliminate human error, while also lowering costs and improving response times,” says Kindiger. “At the seminars, we’ll discuss ITPA trends and successful deployments of our Wiki-based Resolve automation solution in network operation centers, customer care and provisioning, such as private, hybrid and public cloud. The program is highly informative and fast-paced, and is sure to deliver valuable insight to attendees.”

The seminars will take place at the following IBM Pulse Comes to You Events:

  •     Pulse Comes To You – Palo Alto, Calif., October 13, 2011
  •     Pulse Comes To You - Chicago, November 2, 2011

To register or to obtain further information, please visit

WebGUI Workshops Now Available
generationE is now offering a three-day, customized WebGUI Workshop Series that is unique in the industry. The workshops are delivered in the ILO (Instructor Led Online) format, and can be scheduled for custom or private training.

For a complete list of generationE’s Tivoli and Resolve Automation training courses, along with pricing and availability information, please visit:

For more information on generationE, visit, or visit our blog at Follow our Resolve software on Facebook at

About generationE Technologies
generationE Technologies is an IT process automation software company that places human ingenuity at the forefront of workplace activity because we break down traditional organizational and process constructs through a new approach to automation. Resolve Software is a social ITPA product that delivers over 200 percent savings within months of deployment because of its actionable and dynamic knowledge management capabilities. For more information, please visit


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Paula Johns
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