President of FP International, Joe Nezwek, says “With our First Priority Service, we are in a unique position and continue to show our market leadership. Our customer relationships are key, and supporting their needs year-round… is our first priority.”
Redwood City, CA (PRWEB) September 08, 2011
FP International is pleased to announce a new customer satisfaction program called “First Priority Service.” Under this new program, FP will continue to offer all of its current and future customers, factory preventative maintenance and live 24-hour technical support.
As a leader in protective packaging, FP International has increased internal capacities and resources to enhance this program. President of FP International, Joe Nezwek, says “With our First Priority Service, we are in a unique position and continue to show our market leadership. Our customer relationships are key, and supporting their needs year-round, especially during their peak shipping times, is our first priority.”
The first step in the First Priority Service program is preventative maintenance. “The best call is the one you don’t have to make,” says Kim Kidd, National Service Operations Manager. Through this enhanced program, field service technicians will frequently schedule system maintenance on-site. “FP has grown our operations and field team, and targeted key areas nationally, to help ensure our customers are always up and running,” says Kidd. All customers with PMOS, Packaging-Made-On-Site equipment, including CELL-O EZ® machines, NOVUS® and PILLOW PAK® equipment, qualify for this program.
FP International also guarantees a twenty-four hour, seven days per week, live technical support line. This enhanced technical support line is manned only by qualified specialists. “We are pleased to say that we handle all of our own incoming calls based out of our Chicago area facilities, with our skilled staff we have no need to out-source this process,” adds Kidd. In rare cases where the issue cannot be resolved over the phone, the technical staff will schedule a service visit for the customer immediately. This can often reduce the down time of the machine. “It’s never fun for a customer to have a down machine. This is the purpose of our First Priority Service – to ensure that it doesn’t happen in the first place,” says Kidd.
About FP International
FP International, headquartered in Redwood City, CA, is an award-winning manufacturer of innovative, protective packaging products and packaging systems. The company’s products include PMOS Packaging-Made-On-Site loosefill / packing peanuts, biodegradable packaging, sustainable packaging, kraft bubble mailers, eco-friendly packaging, void fill, environmentally friendly packaging, loose fill, packaging popcorn, and inflatable packaging. Their flagship products include GREEN FAMILY®, 100 percent biodegradable packaging, SUPER 8® loosefill and CELL-O® inflatable packaging air cushions. They are worldwide leaders in eco-friendly packaging. Their instant air cushion packaging systems create a smaller carbon footprint and are cost efficient for customers. The company also designs and installs custom dispensing storage systems for air cushions and loosefill. FP International has manufacturing facilities in California, Delaware, Illinois, Kentucky and Massachusetts. The company has wholly owned subsidiaries in France, Germany, the Netherlands and the United Kingdom with sales offices in Australia and Asia. For more information, visit http://www.fpintl.com , http://www.minipakr.com or call 800-888-3725 or 650-261-5300.