HelpSTAR Selects Nadel Phelan to Promote Advanced Service Management Solutions

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HelpSTAR Chooses Strategic Technology Communications Specialists To Bring CRM and HelpDesk solutions to SMBs and Channel Partners

HelpSTAR, a leading provider of helpdesk software, today announced the selection of Nadel Phelan, Inc. as its public relations firm of record. As part of its long-term commitment to provide organizations with a highly scalable helpdesk software solution aligned with quality of service, collaboration and ease of integration, HelpSTAR looks to Nadel Phelan to establish the company as the premier leader in service management solutions.


  •     HelpSTARs offers innovative workflow software and business process management templates, enabling businesses to maximize their effectiveness.
  •     HelpSTAR’s skilled consultants ensure a smooth implementation of service management solutions, for new companies as well as supporting the merger of one or several companies.
  •     HelpSTAR software and consulting supports business worldwide and currently has over 3,500 global customers.

Supporting Quotes

  •     “With an extraordinary reputation and years of focused expertise within the CRM and workflow space, Nadel Phelan is the ideal partner,” said Igal Hauer, CEO, HelpSTAR. “We look forward to working with the Nadel Phelan team to increase the awareness of our advanced products with customers, partners, analyst and media as we share our offerings worldwide.”
  •     “HelpSTAR takes a comprehensive approach to helpdesk software with a commitment to enhancing its service management solutions so that organizations can focus on their business versus administrative overhead,” said Paula Phelan, CEO of Nadel Phelan. “We look forward to driving HelpSTAR’s thought leadership while broadening awareness of their offerings.”

About Nadel Phelan
Founded in 1993, Nadel Phelan, Inc. specializes in comprehensive public relations for a roster of clients ranging from venerable industry giants to exciting startups. By combining high-level industry knowledge with in-depth technology experience, Nadel Phelan provides its clients with the strategic and tactical services necessary to establish and maintain global marketplace awareness essential in obtaining and preserving a competitive edge. Nadel Phelan is headquartered in Silicon Valley, California with offices in New York, Hong Kong and London. For more information please visit or call 831-439-5570.

About HelpSTAR:
HelpSTAR help desk software is an easy-to- use problem management solution that provides rapid problem resolution and extensive reporting capabilities out of the box without the need for lengthy deployment and staff training. Designed for organizations with 10 to 100 support reps servicing 100 to 10,000 employees, HelpSTAR expedites problem handling through features such as intelligent queuing, various self-help tools, and prompts such as alarms, follow-up reminders, and automatic priority escalation. It offers both a built-in library of standard reports and custom query capabilities. HelpSTAR is available in both client/server and web-based versions running on Microsoft Data Engine (MSDE) or Microsoft SQL. For more information, visit


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Ivy Chen
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